Summary
Work History
Education
Timeline
Generic

Dani Stephens

Lubbock,TX

Summary

Offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop in sales environment. Brings understanding of sales techniques and customer engagement strategies. Ready to use and develop communication and organizational skills in Desired Position role.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.

Work History

Sales Associate/ Personal Shopper/ Stylist

Kks Corner Mall
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.

CEO Stephens Household

Stephens Household
  • Achieved company growth by implementing strategic plans and streamlining operations.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Enhanced brand reputation with effective marketing campaigns and public relations efforts.
  • Established new revenue streams by identifying market opportunities and launching innovative products or services.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Created a positive work culture, resulting in increased employee satisfaction and retention rates.
  • Fostered strong relationships with industry partners to expand business opportunities.
  • Delivered consistent revenue growth by identifying new markets and devising targeted expansion strategies.
  • Streamlined business processes, resulting in increased operational efficiency across all departments.
  • Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
  • Developed a high-performance executive team for improved productivity and efficiency.
  • Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
  • Secured financing for critical projects through negotiation of favorable loan terms with financial institutions or investors.
  • Drove profitability with thorough financial analysis and strategic decisionmaking.
  • Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
  • Optimized supply chain operations for reduced costs and increased efficiency.
  • Led successful turnaround efforts for underperforming divisions or subsidiaries, restoring profitability within tight timeframes.
  • Improved organizational structure by reallocating resources and redefining roles for greater efficiency.
  • Bolstered employee engagement and reduced turnover by introducing progressive workplace policies and benefits.
  • Orchestrated company-wide digital transformation, enhancing data analytics capabilities and operational agility.
  • Drove significant cost reductions while maintaining product quality, negotiating favorable contracts with suppliers.
  • Represented organization at industry conferences and events.

Customer Service Representative

Jim White Insurance Agency
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Promptly responded to inquiries and requests from prospective customers.
  • Responded proactively and positively to rapid change.

Education

Bachelor Of Agriculture Communication - Public Relations/ Sales

Texas Tech University
Lubbock, TX
08.2005

Timeline

Sales Associate/ Personal Shopper/ Stylist

Kks Corner Mall

CEO Stephens Household

Stephens Household

Customer Service Representative

Jim White Insurance Agency

Bachelor Of Agriculture Communication - Public Relations/ Sales

Texas Tech University

Similar Profiles

CREATE PROFILE
Dani Stephens