Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Hi, I’m

Dani Tucker

Draper,Utah
Dani Tucker

Summary

Customer-obsessed Product Manager with 6+ years of experience leading cross-functional teams to deliver intuitive, data-driven products. Proven track record of increasing user satisfaction, retention, and operational efficiency through well-designed digital experiences. Skilled at navigating complex stakeholder environments, defining success metrics, and relentlessly advocating for the voice of the customer. Thrives in fast-paced environments where speed, precision, and adaptability are essential.

Overview

9
years of professional experience
2

Certifications

Work History

Sorenson Communications

Product Manager
08.2023 - Current

Job overview

  • Championing two platforms: a user-centric Customer Portal, and a scheduling app providing operations and interpreters with tailored tools for complex scheduling scenarios.
  • Leading cross-functional teams to develop product roadmaps and prioritize features based on market needs.
  • Analyzing user feedback to drive continuous improvement initiatives for product enhancements.
  • Conducting market research to identify trends, opportunities, and competitive landscape for strategic decision-making.
  • Owned major portal features, including self-service account management, real-time status updates, and proactive issue resolution - features that contribute to a 98% decrease in onboarding time and reduction in customer inquiries by over 25%.
  • Proven success working with offshore teams with sprint predictability rate.

Optum

Agile Product Owner
07.2021 - 08.2023

Job overview

  • Practiced pragmatic marketing methodologies leading to efficiencies in communication center solutions and leadership reporting 20% increase in productivity.
  • Ensured strategy was identified, and that the problem to be solved and requirements were clearly communicated.
  • Worked with cross-functional teams to develop and execute strategic roadmaps aligned with business goals.

Plexus Worldwide

Product Owner
05.2019 - 06.2021

Job overview

  • Monitored product performance metrics and analyzed data to guide future iterations.
  • Utilized agile practices to prioritize and manage product backlog for optimal value delivery.
  • Oversaw end-to-end product deployments from conception through rollout.

Plexus Worldwide

Process & Information Specialist
02.2016 - 05.2019

Job overview

  • Collaborated across departments and several levels of leadership to gain consensus on procedural documentation and in turn a 15% customer satisfaction increase.
  • Communicated project plans and progress to key business partners, project contributors, operational resources, and technical groups.
  • Identified and documented project constraints, assumptions, business impacts, and risks to drive timely resolution.

Education

Brigham Young University - Idaho
Rexburg, Idaho

Bachelor of Science
12-2011

Skills

  • Leading pragmatic requirement sessions
  • Skyscraper modeling for requirements
  • Product roadmap development
  • Feature prioritization
  • Stakeholder management
  • Cross-functional collaboration
  • Process improvement
  • Customer feedback analysis

Certification

Pragmatic Marketing III

Certified Scrum Product Owner - Scrum Alliance

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Product Manager

Sorenson Communications
08.2023 - Current

Agile Product Owner

Optum
07.2021 - 08.2023

Product Owner

Plexus Worldwide
05.2019 - 06.2021

Process & Information Specialist

Plexus Worldwide
02.2016 - 05.2019

Brigham Young University - Idaho

Bachelor of Science

Similar Profiles

CREATE PROFILE