Dani Young
Portland,OR
Summary
Creative Barista skillful in memorizing recipes, maintaining and operating machines and taking customer orders. Offers hands-on experience making and serving coffee and coffee-based beverages. Courteous and respectful individual recognized for consistently receiving excellent feedback from customers.
Overview
4
4
years of professional experience
Work History
Counter Server and Barista
Artisserie Fine Bakery
Portland, Oregon
02.2023 - 08.2023
- Greeted incoming guests with friendly smile and provided knowledgeable service.
- Delivered top quality customer service while managing multiple tasks.
- Received, checked and arranged food orders for in-store and carry out customers.
- Maintained complete knowledge of available menu, including daily specials.
- Assisted customers in selecting items from menu based on preferences and dietary needs.
- Adhered to food service sanitation guidelines and standards.
Barista
Guilder Cafe in Powell's
Portland, OR
10.2022 - 02.2023
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Provided customers with product details, coffee blends and preparation descriptions.
- Supported highest standards of conduct and service to support company reputation.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Input orders into point of sale system and handled customer payments.
- Described menu items to customers and suggested appealing products.
- Prepared and served hot or cold beverages.
- Maintained calm demeanor during high-volume periods and special events.
Assistant Manager
Summer Moon Coffee
Austin, Texas
03.2022 - 09.2022
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes
- Attended leadership meetings to plan for upcoming business challenges
- Boosted company productivity and morale through consistent engagement with team members and management
- Assisted manager to control inventory strategically, resulting in reduced costs
- Addressed and resolved customer inquiries and complaints to restore satisfaction
- Optimized workflows, supporting subordinates to deliver seamless service
- Inspired teams to produce exceptional results in line with company standard
- Reported losses, employee behavioral issues, complaints and operational issues to upper-level management
- Answered questions and recommended solutions to address escalated customer complaints.
Barista
Summer Moon Coffee
Austin, Texas
10.2021 - 09.2022
- Learned about brewing methods, beverage blends, food preparation techniques to improve customer service and product quality
- Highlighted store promotions, answered questions and handled transactions
- Maintained clean work stations to adhere to health and safety guidelines
- Created attractive layouts for food and beverage displays
- Greeted and interacted with new and regular customers.
- Handled and adjusted espresso machines to prepare orders correctly
- Trained new employees regarding food and drink preparation and store procedures
- Notified supervisors of equipment malfunctions and performed preventative maintenance
- Assisted with store deliveries by moving items and equipment to appropriate store locations
- Handled refunds and remade incorrect drinks to improve customer experience.
Teacher's Assistant
Allen Academy
Bryan, TX
08.2019 - 04.2020
- Prepared instructional materials and classroom displays.Structured creative activities to maximize student learning.Distributed needed materials for classes.Assisted and mentored students in groups of up to fourteen students by reviewing lesson materials and ensuring personalized experience.
Education
High School Diploma -
Allen Academy
Skills
- Espresso machine operations
- Inventory management
- Safe food handling
- Coffee and tea expertise
- Cleaning and Sanitizing
- Creative thinking
- Teamwork
- Customer relations
- POS system operation
- Speedy and efficient
- Reliable & trustworthy
- Front of House Operations
- Organization and Prioritization
Additional Information
- ADDITIONAL-INFO , Oregon Food Handlers License Holder
References
Noah Scibana (Professional Reference)
1 (512) 318-4767
steiner.manager@summermoon.coffee
Vivianna Keller (Professional Reference)
1 (503) 438-8990
Timeline
Counter Server and Barista
Artisserie Fine Bakery
02.2023 - 08.2023
Barista
Guilder Cafe in Powell's
10.2022 - 02.2023
Assistant Manager
Summer Moon Coffee
03.2022 - 09.2022
Barista
Summer Moon Coffee
10.2021 - 09.2022
Teacher's Assistant
Allen Academy
08.2019 - 04.2020
High School Diploma -
Allen Academy