Dani Young
Operations Manager
Leavenworth,KS
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
24
24
years of professional experience
Work History
Operations Manager
FedEx Express
04.2017 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Department Manager - Clothing, Boutique, and Housewares
Cargo Largo
08.2011 - 03.2017
- Exceeded Store sales by over $281,000 in 2016
- Exceeded Department sales plan by over $246,000 in 2016
- Achieved a 90% overall on Employee Satisfaction Survey
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Developed comprehensive risk management strategy, mitigating potential obstacles to departmental success.
Manager
Chili's Bar and Grill
03.2001 - 07.2011
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
High School Diploma -
Blue Springs High School
Blue Springs, Missouri01.1991
Skills
- Performance evaluation
- Operational efficiency
- Safety protocols
- Facility management
- Time management
- Budget management
- Conflict resolution
- Team building
- Effective communication
- Operations management
- Customer service
- Policies and procedures implementation
- Employee motivation
- MS office
- Maintaining compliance
- Interpersonal communication
- Onboarding and orientation
- Invoice processing
- Problem-solving
- Decision-making
- Planning and implementation
- Employee relations and conflict resolution
Career Accomplishments
- Promoted to Team Leader after first three months
- Promoted to Department Manager within the first year
- Awarded 'Outstanding Performer Award' in 2014
- Received overall rating of 'Exceeds' on last three performance reviews
- Exceeded 2015 store sales by over $665,000 in 2016
- Achieved department sales plan multiple times in 2016
- Achieved growth exceeding $100,000 from 2015 to 2016
- Achieved department payroll budget 91% of the year
- Satisfaction Survey received a 96% first year as operations manager.
- Maintained productivity staffing budgets.
- Held staff safety meetings once a month.
- Conducted facility safety walk through each month.
- Dangerous good trained during my time at FedEx.
- Trained on all Ground Support Equipment used to load and off load airplane.
- Fork Lift qualified.
Timeline
Operations Manager
FedEx Express
04.2017 - Current
Department Manager - Clothing, Boutique, and Housewares
Cargo Largo
08.2011 - 03.2017
Manager
Chili's Bar and Grill
03.2001 - 07.2011
High School Diploma -
Blue Springs High School
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