Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dani Ziegler

Hartford,CT

Summary

Dynamic and service-oriented professional with extensive experience at Costco Wholesale Corp. Proven track record in problem-solving and enhancing customer satisfaction. Skilled in collaborative teamwork and equipped with strong organizational abilities. Adept at diagnosing technical issues and training staff, ensuring excellence in service delivery and operational efficiency.

Overview

24
24
years of professional experience

Work History

Member Service

Costco Wholesale Corp
09.2001 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Ecommerce Customer Service Representative

Costco Wholesale Corp
01.2022 - 01.2024
  • Resolved customer inquiries efficiently, ensuring high satisfaction levels.
  • Assisted in training new staff on customer service protocols and systems.
  • Collaborated with team members to streamline checkout processes and reduce wait times.
  • Managed inventory discrepancies through effective communication with the warehouse team.

Hearing Aid Technician

Costco Wholesale Corp
03.2016 - 03.2021
  • Diagnosed hearing aid issues and performed necessary repairs to ensure optimal functionality.
  • Conducted routine maintenance on devices, enhancing performance and longevity for clients.
  • Educated clients on hearing aid usage and care, improving user satisfaction and device effectiveness.
  • Collaborated with audiologists to customize hearing aids based on individual auditory needs.

Education

Associate of Science - Communications

Grossmont College
San Diego, CA
07-2007

Skills

  • Approachable demeanor
  • Collaborative teamwork
  • Service excellence
  • Problem-solving
  • Computer skills
  • Strong organizational abilities

Languages

Spanish
Native or Bilingual

Timeline

Ecommerce Customer Service Representative

Costco Wholesale Corp
01.2022 - 01.2024

Hearing Aid Technician

Costco Wholesale Corp
03.2016 - 03.2021

Member Service

Costco Wholesale Corp
09.2001 - Current

Associate of Science - Communications

Grossmont College
Dani Ziegler