DANIA AGUERO
El Paso
Summary
Dynamic and results-driven professional with a proven track record at Alorica, adept in customer assistance and property marketing. Excels in client relations and employee training, enhancing team performance and customer satisfaction. Leveraged tech-savvy mindset to innovate and drive business growth, consistently exceeding goals through strategic planning and exceptional service delivery. Strategic Licensed Real Estate Agent known for building quality rapport with buyers, sellers and loan professionals to foster seamless home sales and purchases. Offering two years of property tours, client relationship management, and financial assessment to assist clients. Personable and communicative with expertise in market conditions and property values. Flexible hard worker ready to learn and contribute to team success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Realtor
eXp Realty, LLC
El Paso
10.2024 - Current
- Negotiated purchase agreements between buyers and sellers.
- Regularly attended continuing education classes in order to stay up-to-date on new laws and regulations affecting real estate sales.
- Drafted contracts, purchase agreements, closing statements and leases.
- Assisted clients in determining their desired home features, budget and location.
- Prepared and delivered sales presentations.
- Accompanied buyers during property inspections.
- Hosted property tours and open houses to generate property interest and network with potential clients.
Customer Support Supervisor
Alorica
El Paso
07.2022 - 03.2023
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Ensured compliance with applicable laws relating to consumer protection regulations.
- Conducted weekly meetings with customer support team members to discuss performance, goals and objectives.
- Responded promptly to escalated customer issues from junior staff members.
Customer Service Training Manager
Alorica
El Paso
10.2021 - 06.2022
- Provided one-on-one coaching sessions for employees who need additional assistance in meeting expectations for providing excellent customer care.
- Analyzed customer surveys to determine areas that needed improvement in terms of customer service delivery.
- Assisted new hires in understanding the company's products and services as well as its mission statement and vision.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
CUSTOMER SERVICE AGENT
Alorica
El Paso
03.2021 - 09.2021
- Answered 50+ inbound calls per day to offer diverse assistance and resolve customers' problems
- Researched issues across multiple databases to fully understand and address concerns
- Sold, cross-sold, and upsold credit card products to consistently increase account revenue
- Combined active listening skills, prepared scripts, and personal communication expertise to determine best solution for each caller
- Leveraged experience and customer service skills to guide caller toward optimal support options
- Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor
- Recommended products and services to members and educated customers about relevant offerings
- Managed inbound and outbound calls to respond to inquiries and resolve concerns
- Communicated with clients over various platforms such as phone, email, web portal and chat
- Resolved customer inquiries, complaints, and issues while proactively using problem solving techniques to provide solutions
- Implemented best practices in fostering exceptional customer care support and satisfying customers
- Addressed customer concerns and complaints, resolving issues quickly and efficiently
Cook Manager
Silvabak E.Y.P
El Paso
01.2018 - 03.2021
- Ordered supplies based on upcoming menu plans, seasonal options, and local availability
- Stocked sufficient levels of food at line stations to maintain efficient service
- Maintained kitchen records and documented inventory use to aide in budget control
- Planned menus and estimated food requirements according to budget restrictions.
- Developed new recipes to maintain customer interest and satisfaction.
COOK
Vista
El Paso
08.2016 - 12.2017
- Ensured that food was stored at the proper temperature as required by food safety regulations
- Paid close attention to presentation to give customers attractive dishes in line with restaurant standards
- Cooked food products following established instructions for the preparation of particular menu items
- Worked well with front-of-house staff to consistently meet customers' needs
- Learned and followed restaurant recipes to give customers consistent quality
- Measured ingredients required for specific food items being prepared and minimized waste to control costs
- Trained in grilling, frying, sauteing, baking, and other cooking techniques to effectively prepare any dish
- Prepared vegetables, garnishes, and other items ahead of time to reduce loads during rush periods
- Verified that prepared food met requirements for quality and quantity
- Complied with portioning requirements to help keep costs low and minimize waste
- Cooked items to correct temperatures to minimize risk of food-borne illness
- Cleaned and disinfected food preparation areas, workstations, and equipment
GROCERY STOCKER
Food King
El Paso
09.2015 - 08.2016
- Labeled, stocked, and inventoried department merchandise
- Assisted with building displays in accordance with company standards
- Worked flexible shifts including nights or evenings, holidays, or weekends
- Reported product ordering or shipping discrepancies to department manager
Education
Bachelors - Psychology
American Public University
Skills
- Storage management
- Customer assistance
- Process payments
- Organized paperwork
- Closing support
- Tech-savvy mindset
- Property marketing
- New market research
- Property tours and inspections
- Real estate law
- Task prioritization
- Employee Training
- Open house coordination
- Client relations
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Limited
Certification
- Waxing Certificate
- Massage Therapist Certificate
- Notary Public
- Licensed Real Estate Agent
References
References available upon request.
Timeline
Realtor
eXp Realty, LLC
10.2024 - Current
Customer Support Supervisor
Alorica
07.2022 - 03.2023
Customer Service Training Manager
Alorica
10.2021 - 06.2022
CUSTOMER SERVICE AGENT
Alorica
03.2021 - 09.2021
Cook Manager
Silvabak E.Y.P
01.2018 - 03.2021
COOK
Vista
08.2016 - 12.2017
GROCERY STOCKER
Food King
09.2015 - 08.2016
Bachelors - Psychology
American Public University
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