Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Salam Awawda

Alameda,CA

Summary

A highly motivated product policy domain specialist with 5+ years of experience in tech policy, project management, product trust, and driving cross-functional initiatives.

Overview

7
7
years of professional experience

Work History

Policy Domain Specialist

Twitter Inc.
San Francisco, CA
11.2020 - Current
  • Develop policies regarding user safety on the platform, including but not limited to Twitter's Violent Organizations Policy & Twitter's Human Trafficking and Smuggling Policies.
  • Serve as a product trust partner and define safety product roadmap for Twitter's Violent Organizations policy.
  • Set metrics that inform the success and impact of safety efforts.
  • Collaborate with our Legal, Public Policy, and Communications teams on policy launches.
  • Maintain relevant Help Center content with the most up-to-date policy updates.
  • Partner closely with Product and Engineering to identify potential harms, safety concerns, and unintended consequences of product changes and then design and implement mitigations and protections.
  • Lead for Site Policy development for the MENA region.
  • Lead for Twitter Arabs BRG in North America.
  • Co-founded and currently spearheading Trust and Safety's evergreen playbook that is being utilized by 500+ employees globally.
  • Conduct intelligence analysis and investigations to proactively detect threats that could migrate to Twitter and help the team get ahead of those threats using different methods & tools.

Policy Specialist

Twitter Inc.
San Francisco, CA
02.2019 - 11.2020
  • Led proactivity efforts for Twitter's terrorist organizations and violent extremism policies using different tools and methods.
  • Conducted research and assessed 40+ groups under Twitter's violent extremism policy.
  • Developed and delivered training for various policies and workflows to large regional teams.
  • Created and maintained documentation of all workflows and operational processes owned by the team.

Agent

Twitter Inc.
San Francisco, CA
11.2017 - 01.2019
  • Worked closely with other teams and in-house counsel to identify, prioritize, organize, and resolve complex safety issues and other escalated matters.
  • Compiled documentation regarding issue resolution for team policy areas.
  • Supported research initiatives to inform escalation decision-making, and policy development.

Product Safety Operations Specialist

Cognizant Technology Solutions
San Francisco , CA
01.2016 - 10.2017
  • Resolved user reports of (Abuse/Access/Identity/Copyright) & escalations quickly and efficiently within Salesforce.
  • Provided flexible support for proactive review and for live monitoring of special events taking place in the world.
  • Explained and clarified linguistic and cultural idiosyncrasies of the Arabic language to the team to better resolve user reports.
  • Evaluated and proposed improvements for existing processes and policies.
  • Compiled documentation regarding issue resolution for team policy areas.
  • Interviewed and onboarded new team members.

Education

Bachelor of Arts - English Language And Literature

Birzeit University
Palestine
06.2015

Skills

  • Project management
  • Risk management
  • JIRA
  • Process optimization expert
  • Data analysis (SQL)
  • Service Cloud/ Zendesk/ Tableau
  • Data analytics
  • Quality assurance

Languages

Arabic - Native or bilingual proficiency

English - Native or bilingual proficiency

Timeline

Policy Domain Specialist

Twitter Inc.
11.2020 - Current

Policy Specialist

Twitter Inc.
02.2019 - 11.2020

Agent

Twitter Inc.
11.2017 - 01.2019

Product Safety Operations Specialist

Cognizant Technology Solutions
01.2016 - 10.2017

Bachelor of Arts - English Language And Literature

Birzeit University

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Salam Awawda