Dania Corporan
Boston,MA
Summary
Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs.
Overview
8
8
years of professional experience
Work History
Benefits and Eligibility Specialist
MassHealth
06.2023 - Current
- Resolved discrepancies with client applications to verify eligibility.
- Communicated with people from various cultures and backgrounds on application process.
- Processed and certified documents for accuracy and compliance with government regulations.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Established databases to track, analyze and automate eligibility application processes.
- Trained staff on current eligibility requirements and policies.
- Assisted clients with completion of applications and paperwork.
Front Desk Receptionist
Wyndham Hotel
05.2018 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new team members on company procedures, customer service and issue resolution.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Assistant Manager
Caffe Nero
03.2018 - 05.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Operations Assistant
Swissport USA
03.2016 - 04.2018
- Managed day-to-day department operations with effective workflow coordination.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Assisted operations manager with planning of routine operations and special projects.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Provided administrative support with accurate document preparation and data entry.
- Collaborated with other departments to foster smooth operation of daily processes.
- Assisted with facility scheduling and customer service.
- Supported new employee training and onboarding, providing documentation and training materials on operational processes and procedures.
- Promptly addressed customer inquiries and complaints to foster swift resolution.
- Processed customer orders and invoices to support timely fulfillment and delivery.
- Managed and maintained file system covering expenses, reports, and support documentation.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Trained and supervised employees on office policies and procedures.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Cashier Team Lead
Cosi Restaurant
09.2015 - 03.2016
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Trained team members on cash register operation and cash handling.
- Operated POS cash register and equipment to collect payments.
Education
Associate of Business Administration - Accounting And Business Management
Univeridad Autonoma De Santo Doming
Santo Domingo, Dominican Republic04.2012
Skills
- Customer Satisfaction
- Enrollment Procedures
- Telephone Etiquette
- Eligibility Requirements
- Diagnostic Evaluation
- Paperwork and Documentation
- Effective Communication Skills
- Applicant Interviewing
- Advocacy and Counseling
- Individualized and Group Training
- Administrative Support
- Outbound Calls
- Client Interviews
- Professional Consultations
- Customer Accounts Management
- Intakes and Assessments
- Crisis Situations
- Inspection Procedures
- Constructive Feedback
- Reference Assistance
- Customer Interaction
- Product Knowledge
- Applicant Support and Service
- Application Reviews
- Reading Comprehension
- Program Knowledge
- Timely Processing
- Data Entry
- Operational Requirements
- Confidential Records Management
- Admissions Screening
- Property Inspection
Languages
Spanish
Native or Bilingual
Timeline
Benefits and Eligibility Specialist
MassHealth
06.2023 - Current
Front Desk Receptionist
Wyndham Hotel
05.2018 - Current
Assistant Manager
Caffe Nero
03.2018 - 05.2019
Operations Assistant
Swissport USA
03.2016 - 04.2018
Cashier Team Lead
Cosi Restaurant
09.2015 - 03.2016
Associate of Business Administration - Accounting And Business Management
Univeridad Autonoma De Santo Doming