Dania De La Mora
Ferndale,Michigan
Summary
Resourceful and adaptable professional with experience in food service. Strong organization and collaboration skills contribute to maintaining high service standards and enhancing customer satisfaction.
Overview
2
2
years of professional experience
Work History
Expo Runner
Carajillo
Ferndale, MI
02.2025 - 01.2026
- Delivered timely food and beverage orders to customers, ensuring high service standards.
- Assisted kitchen staff in maintaining cleanliness and organization of work areas.
- Collaborated with team members to manage inventory and restock supplies efficiently.
- Adapted quickly to changing priorities during peak service hours, enhancing workflow.
- Supported customer requests by providing accurate information about menu items and specials.
- Handled high-pressure situations gracefully under stress, ensuring all orders were completed accurately and efficiently.
- Adhered to strict hygiene standards, minimizing potential contamination risks for guests.
- Provided support to multiple stations within the kitchen when needed, demonstrating flexibility and teamwork among colleagues.
- Delivered food orders from kitchen to customers' tables.
- Assisted wait staff with table setting by fetching and placing tableware, eating utensils and napkins.
- Developed strong communication skills while liaising between front-of-house and back-of-house teams.
- Assisted chefs with plating dishes, ensuring a visually appealing presentation for guests.
Server
Cafe De Olla
Royal Oak, MI
03.2024 - 01.2025
- Provided exceptional customer service to enhance dining experience.
- Efficiently processed orders using point-of-sale system.
- Collaborated with kitchen staff to ensure timely food delivery.
- Trained new servers on menu items and service standards.
- Maintained cleanliness and organization of dining area.
- Handled customer inquiries and resolved issues promptly.
- Adapted quickly to changing demands during peak service times.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
High School Diploma -
Ferndale High School
Ferndale05-2026
Skills
- Quick learner
- Strong organization
- Cleanliness standards
- Guest relations
- Teamwork and collaboration
- Problem-solving
- Warm and friendly
- Reliable and responsible
Languages
Spanish
Native or Bilingual
Timeline
Expo Runner
Carajillo
02.2025 - 01.2026
Server
Cafe De Olla
03.2024 - 01.2025
High School Diploma -
Ferndale High School