Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic
Dania Escalada

Dania Escalada

Citrus Heights,CA

Summary

People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions. Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Maximus
Rancho Cordova, CA
07.2021 - 01.2022
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided accurate information about products and services to customers.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Team Leader

Panera Bread
Sacramento, California
02.2022 - Current
  • Established clear expectations for employees, providing guidance when needed.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Ensured compliance with all safety regulations in the workplace.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Maintained open lines of communication with senior management, reporting team progress and challenges.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Maintained positive working relationship with fellow staff and management.

Education

Communications - Digital Media

Universidad Del Valle De Mexico
Puebla, Mexico
03-2019

Skills

  • Complaint resolution
  • Coaching
  • Mentoring
  • Team motivation
  • Attention to Detail
  • Staff Training
  • People Management
  • Teamwork and Collaboration
  • Flexible Schedule
  • Issue Resolution
  • Coaching and Mentoring
  • Safety processes and procedures

Languages

English
Professional
Spanish
Professional
French
Limited

Affiliations

  • As a form of therapy as well as health purposes, going to the gym is something that I am very pasionate about.

Timeline

Team Leader

Panera Bread
02.2022 - Current

Customer Service Representative

Maximus
07.2021 - 01.2022

Communications - Digital Media

Universidad Del Valle De Mexico

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Dania Escalada