Summary
Overview
Work History
Education
Skills
Languages
Timeline
OfficeManager

Dania Freitekh

Monroe,NC

Summary

Dynamic Operations Manager with a proven track record at Walmart, skilled in project management and team leadership. Enhanced customer satisfaction through effective communication and spearheaded process improvements, achieving increased productivity and reduced operational costs. Committed to fostering a positive work environment and driving successful change initiatives.

Overview

13
13
years of professional experience

Work History

Operations Manager

Walmart
11.2015 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Increased profit by streamlining operations.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.

Cad Banker

Wells Fargo
03.2012 - 11.2015
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
  • Educated customers on features and benefits of banking products and services.
  • Opened, closed, and updated accounts for customers.
  • Strengthened customer relationships through attentive service and prompt resolution of inquiries.
  • Balanced teller drawers and ATM cash.
  • Collaborated with team members to consistently meet or exceed branch sales targets and objectives.

Education

Bachelor - Accounting And Finance

Queens
Concord, NC
02.2012

Skills

  • Project management
  • Data analysis
  • Supply chain management
  • Vendor management
  • Inventory control
  • Budget management
  • Customer service
  • Team building
  • Performance evaluation
  • Process improvement
  • Regulatory compliance
  • Effective communication
  • Risk assessment
  • Change management
  • Problem-solving
  • Team leadership
  • Operations management

Languages

Arabic
Native or Bilingual

Timeline

Operations Manager

Walmart
11.2015 - Current

Cad Banker

Wells Fargo
03.2012 - 11.2015

Bachelor - Accounting And Finance

Queens

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Dania Freitekh