Dania Garcia

Server

• Provided excellent customer service to ensure satisfaction.
• Ensured that each guest was served courteously, quickly, and efficiently.
• Display enthusiasm and knowledge about restaurant's menu and products.
• Communicated effectively with kitchen staff regarding customer allergies or special requests.

Bartender

• Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
• Assisted in training new employees.
• Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Supervisor

• Performed opening and closing duties such as setting up the dining area, restocking supplies.
• Handled money transactions accurately while following company procedures for handling cash payments.
• Responded efficiently to guest inquiries and complaints in a professional manner.
• Maintained records of transactions made during shift as required by law or company policy.
• Supervised day-to-day operations of the bar area ensuring compliance with health codes and sanitation standards.
• Assisted in resolving customer complaints or issues quickly and courteously.
• Managed employee performance through mentoring, encouraging, and disciplining as needed.
• Oversaw the opening and closing procedures including counting money drawers and preparing bank deposits.
• Balanced daily registers and generated sales reports for management.
• Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.