Dania Gil
Chula Vista,CA
Summary
Strategic and results-driven leader with expertise in operations management, customer experience, and team development. Proven success in optimizing business processes, driving revenue growth, and fostering high-performing teams. Adept at risk management, compliance, and customer relations, with a strong ability to implement solutions that enhance efficiency and service excellence. Passionate about coaching and mentoring teams to achieve business objectives while maintaining a customer-centric approach. Seeking to apply leadership and operational expertise in a new industry. Talented branch manager successful in managing highly effective teams with focus on account service and retention. Detail-oriented financial professional with several years of industry experience. Persuasive communicator with proactive approach to resolving account and customer service issues.
Overview
20
20
years of professional experience
Work History
Senior Branch Manager, AVP
Wells Fargo Bank, N.A.
Chula Vista, USA
01.2010 - Current
- Lead and develop high-performing teams to deliver exceptional customer service and operational efficiency.
- Implement process improvements that enhance productivity, reduce inefficiencies, and improve client engagement.
- Utilize data analytics and business insights to drive strategic decision-making and increase revenue.
- Oversee regulatory compliance, risk management, and security protocols to ensure operational integrity.
- Design and execute employee training and development programs to enhance skill sets and drive performance.
- Spearhead initiatives to improve customer satisfaction and loyalty, strengthening brand reputation.
- Manage hiring, onboarding, and talent development to cultivate a strong, motivated workforce.
- Resolve customer and operational challenges with a proactive and solutions-oriented approach.
Previous Leadership Roles
Wells Fargo Bank, N.A.
San Diego, CA
09.2005 - 01.2010
- Acquired expertise in customer service and sales management through diverse leadership roles.
- Cultivated operational leadership, risk management, compliance, and strategic growth foundations.
- Identified operational improvement areas and collaborated with management to implement solutions.
- Coordinated new product and service implementation at branch level.
- Conducted team meetings to review performance objectives, discuss challenges, and provide feedback.
- Assisted customers with inquiries regarding accounts, loans, deposits, withdrawals, and transfers.
Education
Some College (No Degree) - Business Administration and Management
University of San Diego
San Diego, CASkills
- Customer engagement and relationship management
- Operational efficiency improvement
- Leadership and team development
- Revenue growth strategies
- Compliance and risk management
- Coaching for performance improvement
- Talent acquisition and development
- Problem-solving and conflict resolution
- Data-informed decision-making
- Onboarding and training programs
Languages
Spanish, Native/Bilingual Proficiency
Languages
Spanish
Native/ Bilingual
Accomplishments
Led a team with solid employee retention and notable customer satisfaction results year over yer.
References
References available upon request.
Timeline
Senior Branch Manager, AVP
Wells Fargo Bank, N.A.
01.2010 - Current
Previous Leadership Roles
Wells Fargo Bank, N.A.
09.2005 - 01.2010
Some College (No Degree) - Business Administration and Management
University of San Diego
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