Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dania Gonzalez

Lodi,CA

Overview

6
6
years of professional experience

Work History

Team Leader

Jack In The Box
06.2020 - Current
  • Achieved high levels of customer satisfaction with timely problem resolution and effective communication.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Coordinated cross-functional teams to deliver exceptional customer service in a fast-paced environment.
  • Mentored new hires, providing guidance to ensure their successful integration into the team.
  • Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
  • Led by example through consistently maintaining excellent performance standards.

House and Pet Sitter

Patricia Stump
05.2020 - Current
  • Improved client satisfaction by providing attentive and personalized house and pet sitting services.
  • Ensured the safety and security of clients'' homes by conducting thorough checks and implementing preventative measures.
  • Managed a variety of household tasks, including mail collection, plant care, trash removal, and light cleaning to maintain a clean living environment for clients'' return.
  • Administered medications to pets as per owner instructions, ensuring their health and well-being during their owners'' absence.
  • Offered additional services to clients upon request, such as grocery shopping, laundry assistance, or errand running to further enhance their satisfaction upon returning home.
  • Communicated with homeowner via phone or text.
  • Fed and walked pets, cleaning up after pets indoors and outdoors.
  • Fed and watered animals and replaced dirty bedding and litter boxes.

Babysitter

Maricuz Gaona
05.2018 - Current
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Promoted healthy habits by preparing nutritious meals and snacks for children daily.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Adapted to diverse family structures, cultural backgrounds, and parenting styles to ensure a nurturing environment for all children under care.
  • Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
  • Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
  • Played games, worked on puzzles, and read books to young children.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Assisted children with homework assignments and special projects across different subjects.
  • Monitored children's play activities to verify safety.

Education

Spanish Teacher Education

San Joaquin Delta College
Stockton, CA
05.2025

High School Diploma -

Lodi High School
Lodi, CA
05.2020

Skills

  • Cash Handling
  • Employee Evaluation
  • Complaint Resolution
  • Effective communication
  • Resourcefulness
  • Child Supervision
  • Behavior Monitoring
  • Routine Management

Languages

Spanish
Native or Bilingual

Timeline

Team Leader

Jack In The Box
06.2020 - Current

House and Pet Sitter

Patricia Stump
05.2020 - Current

Babysitter

Maricuz Gaona
05.2018 - Current

Spanish Teacher Education

San Joaquin Delta College

High School Diploma -

Lodi High School

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Dania Gonzalez