Dania Gonzalez
South Gate,CA
Summary
With extensive experience in customer service, supervision, and security, I have demonstrated a strong ability to manage teams, maintain accurate records, and ensure safety and efficiency in diverse environments. My background includes supervising waitstaff to deliver exceptional service, handling security operations with diligence, and effectively addressing customer inquiries and operational tasks. These skills make me a reliable and effective officer capable of excelling in demanding roles.
Overview
2
2
years of professional experience
Work History
Order Fulfillment Associate
Amazon
San Diego, CA
12.2023 - 06.2024
- Resolved customer inquiries regarding order status and delivery.
- Packaged items for shipping following established procedures.
- Utilized barcode scanners to track all merchandise movements accurately.
- Collaborated with team members to complete tasks efficiently and effectively.
Waitress Supervisor
Camaron Pelado Seafood Grill
Reedley, CA
11.2022 - 12.2023
- Maintained accurate records of sales transactions and inventory levels.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Participated in menu planning activities by providing input on pricing strategies and recipe modifications.
- Assisted in recruiting, interviewing, and hiring qualified personnel for the waitstaff team.
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Assisted bartenders when needed during peak hours or when short staffed.
Security Patrol Officer
SecureNet
Compton, CA
01.2022 - 10.2022
- Performed foot patrols of parking lots, garages, stairwells, hallways.
- Investigated incidents, gathered evidence, wrote reports, and presented findings to appropriate personnel.
- Monitored entrances and exits for suspicious activity or unauthorized personnel.
- Dispatched officers to respond to calls via radio communication system.
- Observed activities on surveillance cameras to detect suspicious behavior or criminal acts.
- Interacted with customers in a professional manner while providing superior service.
Education
High School Diploma -
South Gate Senior High School
South Gate, CA06-2020
Skills
- Product Inspections
- Quality Control
- Hand-Eye Coordination
- Bilingual
- Customer Service
- Staff Training
- Safety processes and procedures
- Problem-solving abilities
- Adaptive team player
- Excellent Communication
- Active Listening
- Professionalism
Timeline
Order Fulfillment Associate
Amazon
12.2023 - 06.2024
Waitress Supervisor
Camaron Pelado Seafood Grill
11.2022 - 12.2023
Security Patrol Officer
SecureNet
01.2022 - 10.2022
High School Diploma -
South Gate Senior High School