Dynamic and dependable professional with extensive experience in customer service and administrative support, including a notable tenure at FMA Alliance. Demonstrated expertise in MS Office and bilingual communication (English & Spanish), complemented by a proven track record of enhancing customer satisfaction and exceeding collection goals by 30%. Renowned for exceptional organizational skills and a collaborative work ethic.
Hi, I’m
Dania Herrera
Katy,TX
Summary
Overview
3
years of professional experience
Work History
FMA Alliance
Customer Service -Collections
01.2024 - 01.2025
Job overview
- Follow Federal and State laws (including FDCPA) and FMA and client guidelines in every consumer or third party communication.
- Make routine telephone calls to assigned customers as prescribed by department policy and procedures.
- Verify and obtain customer information from creditors and other sources.
- Assure ongoing contact by updating and maintaining customer profile information.
- Calculate payments arrangements and settlements on accounts according to company guidelines.
- Document consumer files after each attempt or contact.
- Always maintain professional demeanor and image with clients, consumers, and coworkers.
- A strong sense of teamwork and cooperation with management and coworkers.
- Meeting and exceeding manager established monthly collection goals.
City Of Tomball
Administrative Assistant-temp Assignments
01.2022 - 12.2023
Job overview
- Assisted customers with questions or issues and escalated issues as needed.
- Collaborated with other team members on various projects and customer issues.
- Adept at scheduling appointments.
- Processed business documentation in a timely manner.
- Maintaining the reception area tidy and clean.
Lamba & Associates
Legal Receptionist
06.2022 - 09.2022
Job overview
- Welcoming visitors upon arrival at reception.
- Answering, screening, and forwarding phone calls in a professional manner.
- Scheduling and confirming appointments.
- Assisting with copying, printing, scanning, faxing, emailing, filing, and taking notes.
- Preparing meeting facilities, and arranging refreshments, if required.
- Organized all legal documents in a confidential manner.
Education
National Education Center Houston, TX
from Medical Assistant
University Overview
Skills
- Customer Service
- Call Center
- MS Office
- Administrative Support
- Greetings Customers
- Organizational Skills
- Multitasking
- Prioritizes Task
- Detailed
- Scheduling
- Bilingual English & Spanish
- Dependable
Timeline
Customer Service -Collections
FMA Alliance
01.2024 - 01.2025
Legal Receptionist
Lamba & Associates
06.2022 - 09.2022
Administrative Assistant-temp Assignments
City Of Tomball
01.2022 - 12.2023
National Education Center
from Medical Assistant
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