Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dania Holder

Pendergrass,GA

Summary

Diligent Medical Office Assistant, Customer Service Rep with solid background in medical office operations and patient care coordination. Proven ability to manage appointment scheduling, patient records, and billing processes while maintaining high level of accuracy. Demonstrated proficiency in electronic health records management and effective communication with both patients and healthcare providers.

Professional with significant experience in medical office environments, prepared for this role. Proven track record in managing patient records, scheduling appointments, and ensuring efficient office operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in medical terminology, electronic health records, and patient communication, valued for reliability and flexibility.

Experienced with patient care coordination, appointment scheduling, and medical records management. Utilizes strong organizational skills to ensure efficient office operations and patient satisfaction. Knowledge of billing procedures and insurance verification, contributing to well-managed medical office environment.

Overview

21
21
years of professional experience

Work History

Sales Associate

CVS Pharmacy
09.2025 - Current
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Processed transactions efficiently, ensuring accuracy in cash handling and register operations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Provided positive first impressions to welcome existing, new, and potential customers.

CSR - Customer Service Representative

Hamilton Mill Animal Hospital
01.2019 - 08.2024
  • Responsible for customer service, answering phones, answering emails, Ally-Dvm communication, scheduling appointments for wellness, emergency and boarding. Help where needed in treatment area, boarding area. Check clients in and out and collect payment for services.
  • Managed appointment scheduling and client communications using practice management software.
  • Collaborated with veterinary staff to ensure seamless client experience during visits.
  • Developed and implemented efficient workflows for handling patient records and billing inquiries.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Program Technician

Hall County USDA Farm Service Agency
04.2014 - 01.2018
  • Responsibilities include: Maintaining files on farming producers Implementation of several Federal Programs to assist producers in the event of natural disasters to farms and livestock. Maintain files on bee producers in the event of colony collapse. In charge of making sure all maps are up to date if needed. Go into our MIDAS program and do map work to change lines on farm boundaries and update owners and operators when needed. Process incoming check payments through our depositing system.
  • Customer Service
  • Microsoft word
  • Outlook
  • Scan to email, fax to mail
  • My office has 8 Northeast counties that we are responsible for assisting in all of the above mentioned.

Certified Pharmacy Technician

Cvs
08.2004 - 02.2014
  • Responsibilities Customer Service, input prescriptions into computer, check for accuracy and make sure all information is correct, resolve any insurance issues, count and label meds, release meds to patient with a sweet and compassionate demeanor. Work with my team to make sure the pharmacy is stocked and clean. Also, answer incoming calls and either answer their questions or direct them to the person they need to speak with.

Education

High School -

Jackson County Comprehensive High School
01.1983

Skills

  • Courteous, accurate, compassionate, attention to detail, fast paced, work well with others, willing to learn anything new and excel
  • Customer service
  • Time management
  • Listening skills
  • Multi-tasking strength
  • Teamwork and collaboration
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Cash handling
  • Client service
  • Conflict resolution
  • Payment processing
  • Building rapport

Timeline

Sales Associate

CVS Pharmacy
09.2025 - Current

CSR - Customer Service Representative

Hamilton Mill Animal Hospital
01.2019 - 08.2024

Program Technician

Hall County USDA Farm Service Agency
04.2014 - 01.2018

Certified Pharmacy Technician

Cvs
08.2004 - 02.2014

High School -

Jackson County Comprehensive High School