Dania Moradel
Hardeeville,SC
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
6
6
years of professional experience
Work History
Team Leader
Housekeeping Services
10.2022 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Rooms Controller
Housekeeping Services
06.2022 - 10.2022
- Trained new employees on standards and hotel procedures.
- Reviewed housekeeping supply charts and inventories.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Monitored staff performance and provided feedback and guidance.
Inspector Team Leader
Housekeeping Services
11.2021 - 06.2022
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Evaluated employee performance and developed improvement plans.
Housekeeper
Housekeeping Services
07.2017 - 10.2021
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Education
High School Diploma -
4 September De 1964
Saba Honduras 11.2007
Skills
- Overtime Management
- Employee Evaluation
- Team Supervision
- Coaching
- Work Planning
- Staff Training
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Team Leader
Housekeeping Services
10.2022 - Current
Rooms Controller
Housekeeping Services
06.2022 - 10.2022
Inspector Team Leader
Housekeeping Services
11.2021 - 06.2022
Housekeeper
Housekeeping Services
07.2017 - 10.2021
High School Diploma -
4 September De 1964
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