Dania O'Quinn
Lake Wales
Summary
Dynamic sales professional with a proven track record at Florida Blue, excelling in data analysis and compliance audits. Expert in streamlining operational procedures, resulting in significant efficiency improvements. Adept at team collaboration and training development, driving a 40% increase in sales through innovative process enhancements and effective communication.
Overview
23
23
years of professional experience
Work History
Associate Sales Resource Specialist
Florida Blue
09.2021 - Current
- Managed and utilized multiple systems simultaneously.
- Maintained and updated numerous Excel spreadsheets.
- Evaluates, scrutinizes, and deciphers data from agents.
- Created group transmittal processed to designate information changes and updates.
- Produced and analyzed group transmittals for all account changes.
- Completed in-depth compliance audits pertaining to group and product setup data.
- Verified plans, benefits, rates, participation requirements.
- Reviewed group applications to verify completeness and accuracy.
- Collaborated with internal stakeholders to deliver data and decision support.
- Collaborated with external stakeholders, including Health Plan Services (HPS), to address inquiries regarding critical group data.
- Comprehends and implements policies for Ancillary Sales support.
- Maintained clear, effective communication with management, internal customers.
- Ensured group structure consistency between entities through tracking processes.
- Streamlined operational procedures for timely ancillary contract renewals.
- Monthly completion targets are set according to anniversary dates.
- Conducted maintenance activities by updating system with new information and changes.
- Ensured group was fully integrated into all systems while processing effectively.
- Developed and maintained comprehensive resource inventory systems for tracking and managing assets.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
Sales Coordinator
Fence Hut
07.2019 - 08.2021
- Organized schedule and workflow of sales associates and supporting team members
- Maintained contact with Sales Team to ensure accuracy
- Provided internal and external sales support
- Followed up with clients for both sales and administrative purposes
- Ensured all scheduling targets and sales targets were met
- Maintained punctuality and outstanding attendance
- Created and implement new policies and procedures to improve work flow throughout the entire team and sales process
- Created new employee training material as well as employee continued training material
- Improved sales closing rate for sales team and increased monthly sales 40%
- Assisted in obtaining HOA approvals and Permits by preparing all required documents and supporting/required documentation
Sales Coordinator
New South Window Solutions
01.2012 - 07.2019
- Set, pre-qualified and scheduled all sales leads for the office
- Dispatched factory representatives and service technicians
- Kept records of all appointment 'lead sources' to assist in determining where advertising dollars were best spent
- Prepared all Notice of Commencement and Building permit applications for 9 Counties and all municipalities within these counties
- Responsible for sending all orders to factory to begin manufacturing
- Handled, analyzed and prepared all sales paperwork and contracts for production and management team
- Scheduled and maintained all service schedule
- Direct point of contact for all Customers
- Responsible for set up, maintaining and accuracy of all customer information into Company Software
- Assisted with accounts payable and receivable
- Created and implemented new office filing systems and procedures, created and implemented scripting for lead setting and pre qualification that played a major role in bringing company from $200,000 a month in sales to over $800,000 a month in sales
Training Coordinator
Sykes Incorporated
01.2009 - 01.2012
- Training Coordinator for department of 200+ employees
- Responsible for creating, implementing and updating all training material for department
- Responsible for all up training and training alerts
- Held weekly calibration meetings with Quality Assurance team, Management and clients to discuss areas of opportunity and statistics
- Frequently met with supervisors and operations management to improve the area of business
- Coached, supervised and responsible for all up training on call floor
- Responsible for all data entry for department, specific line of business and customer accounts
- Assisted in recruiting and interviewing of all department applicants
Office Manager
New Way Auto
01.2003 - 01.2009
- In charge of collections and repossessions
- In charge of all sales
- Payroll for 10+ employees
- Accounts Payable and Receivable
- Monthly Sales and Use Tax as well as Doc Stamps
- Coordinated appointments for the repair shop.
- Scheduled Mechanics for special duties
- Assisted in the day to day operating functions of both the Auto Sales Lot and Mechanical Repairs Shop
- Responsible for all processing of automotive deals for outside finance companies
Customer Financial Professional
GC Services
01.2002 - 01.2003
- Company Overview: Lakeland, FL
- Performed account maintenance
- Collections on accounts
- Termination of services if applicable
- Application of assistance programs to customers upon eligibility; bill pay assistance for the handicapped and elderly
- Leader in the department for collections
- Lakeland, FL
Education
Business Administration -
Devry University
01.2007
Skills
- Data analysis
- Excel spreadsheets
- Compliance audits
- Group applications
- Policy implementation
- Sales support
- Account management
- Operational procedures
- Inventory management
- Team collaboration
- Problem solving
- Time management
- Training development
- Process improvement
- Problem-solving abilities
- Problem-solving aptitude
- Goal setting
- Database maintenance
- Information protection
- Customer relationship management
- Policy development
- Active listening
- Training and mentoring
References
- Michael Cooper, Sales Resource Specialist - SGSS, Florida Blue, 904-610-5838
- Sara Kong Quee, Case Implementation Coordinator, Wipro-Healthplan Services, 813-243-0523
- Charity Hendrickds - Project Manager 863-670-9774
Timeline
Associate Sales Resource Specialist
Florida Blue
09.2021 - Current
Sales Coordinator
Fence Hut
07.2019 - 08.2021
Sales Coordinator
New South Window Solutions
01.2012 - 07.2019
Training Coordinator
Sykes Incorporated
01.2009 - 01.2012
Office Manager
New Way Auto
01.2003 - 01.2009
Customer Financial Professional
GC Services
01.2002 - 01.2003
Business Administration -
Devry University
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