Dania Osman
Al Najm Al Thaqib Training, And Consulting Center
Alexandria,VA
2
Languages
1
Certification
4
years of professional experience
People-oriented professional with experience in front desk reception, customer service, and retail. I enjoy working with people. Developed excellent customer service and communication skills in fast-paced retail environment. Skilled in problem-solving and managing customer interactions efficiently. Looking to transition into new field where these transferable skills can be effectively applied and further developed.
Work History
Retail Sales Associate
9 Months- Treats all Customers and Associates with respect and courtesy. Recognizes fellow Associates using Company recognition programs.
- Assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact.
- Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.
- Represents and supports the Company brand at all times.
- Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, and sales floor to help maintain merchandise, customer and Team areas.
- Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies to help maintain merchandise, customer and Team areas.
- Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.
- Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.
- Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
- Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.
- Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders.
- Managed inventory levels, ensuring product availability and proper stock organization.
- Trained new associates on store policies, procedures, and effective sales techniques.
Guest Advocate (Cashier and Front of Store )
11 Months- Delivered exceptional guest service, fostering positive shopping experiences and enhancing customer satisfaction.
- Assisted guests with product inquiries, ensuring accurate information and seamless shopping assistance.
- Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed.
- Collaborated with team members to maintain store cleanliness and organization, improving overall guest flow.
- Trained new team members on operational procedures and customer engagement strategies, promoting a cohesive workforce.
- Attempt every return and follow register prompts; partner with immediate Leaders as needed to help solve for the guest while following Target’s policies and procedures.
- Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices.
- Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible.
- Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
- Monitored checkout processes, ensuring quick transactions and minimizing wait times for guests.
Recreation Assistant
1 Year 2 Months- Managed front desk check-in operations and supported supervision of Fitness Center, basketball court, and dance studio spaces.
- Conducted facility walkthroughs to maintain safety, cleanliness, and equipment organization.
- Assisted patrons with proper equipment use and facility policies
- Supported opening and closing procedures including locker resets.
- Assisted with recreation programs, events, and wellness activities across campus.
- Provided administrative and program support as needed.
- Maintain accurate records of program participation, equipment inventory, and incident reports. Assist with program promotion, marketing, and outreach efforts. Collaborate with colleagues and supervisors to
- Provide exceptional customer service to participants, addressing inquiries and concerns promptly and professionally. Foster a welcoming and inclusive environment, ensuring that all participants feel valued and respected enhance program offerings and participant experiences.
- Organize and manage intramural sports leagues and tournaments. Facilitate team registration, scheduling, and coordination of games. Ensure fair play, sportsmanship, and adherence to rules and regulations.
- Plan, organize, and lead a variety of recreational and wellness activities for participants of all ages and skill levels. Develop activity schedules and coordinate with participants to ensure their engagement and enjoyment. Promote and encourage participation in programs and activities
Administrative Assistant
3 Years 8 Months- Managed scheduling, communication, and administrative tasks remotely.
- Organized records and maintained documentation using Microsoft Excel and Word.
- Assisted with data entry, file organization, and coordination of daily operations.
- Communicated with clients and handled inquiries professionally.
- Optimized calendar management by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed communication between trainers and clients, fostering strong professional relationships.
Education
Associate of Science - Business Administration
- 3.5 GPA
Skills
Strong teamwork
Customer Service
CPR certified
Communication
Front Desk Operations
Leadership
Multitasking Abilities
Adaptability and flexibility
Time Management
Problem-Solving
Cash handling
Inventory control
Certification
- Cardiopulmonary Resuscitation Certification (CPR)
- First Aid Certification
- Hult Prize- Organizing Committee leader
- Sales Essentials Certificate
Languages
Arabic
English
Additional Qualifications
- - Fluent in Arabic and English
- - Strong interpersonal and communication skills
- - Ability to work flexible hours, including evenings
- - CPR/First Aid Certification (or willing to obtain)
Timeline
Recreation Assistant
Northern Virginia Community College
08.2025 - CurrentRead More
Guest Advocate (Cashier and Front of Store )
Target
05.2025 - 04.2026Read More
Retail Sales Associate
Ross Stores
04.2025 - 01.2026Read More
Administrative Assistant
Al Najm Al Thaqib Training, And Consulting Center
02.2023 - CurrentRead More
Northern Virginia Community College
Associate of Science from Business Administration
Read More