Dania Pursley
Las Vegas,NV
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
10
10
years of professional experience
Work History
Front Desk Administrator
Gentle Dental
07.2025 - Current
- Managed front desk operations, ensuring efficient patient flow and timely appointment scheduling.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Coordinated communication between dental staff and patients, enhancing overall experience and satisfaction.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
Customer Service Representative
Speedee Mart
03.2024 - 06.2025
- Resolved customer inquiries efficiently, enhancing satisfaction and retention rates.
- Collaborated with team members to streamline service processes and improve response times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Managed escalated customer complaints, implementing resolutions that aligned with company policies.
Server
Texas Roadhouse
06.2022 - 05.2024
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Implemented upselling techniques to enhance guest experience and increase average check amounts.
- Took orders, served in a timely matter to table
Restaurant Server
Red Lobster
11.2019 - 05.2022
- Delivered exceptional customer service while managing multiple tables in fast-paced environment.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Implemented efficient workflow strategies that improved table turnover rates.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
Server
Macaroni Grill
11.2017 - 11.2019
- Coordinated food and beverage orders with kitchen staff to optimize efficiency and accuracy.
- Monitored dining area to maintain cleanliness and create welcoming atmosphere for guests.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Front Desk Receptionist
Motel 6
06.2015 - 12.2018
- Managed guest check-in and check-out procedures efficiently.
- Provided exceptional customer service by addressing guest inquiries and concerns promptly.
- Coordinated room assignments and maintained accurate records of bookings.
- Handled cash transactions and processed payments with precision.
Education
Dental Assistant - Dental Assistant
Uei
Las Vegas, NV08-2023
Skills
- Customer service focus
- Listening skills
- Cash handling
- Guest engagement
- Strong work ethic
- Friendly, positive attitude
- Problem-solving
- Teamwork and collaboration
Timeline
Front Desk Administrator
Gentle Dental
07.2025 - Current
Customer Service Representative
Speedee Mart
03.2024 - 06.2025
Server
Texas Roadhouse
06.2022 - 05.2024
Restaurant Server
Red Lobster
11.2019 - 05.2022
Server
Macaroni Grill
11.2017 - 11.2019
Front Desk Receptionist
Motel 6
06.2015 - 12.2018
Dental Assistant - Dental Assistant
Uei