Dania Rosales
Santa Fe
Summary
Bilingual front desk at Tierra Nueva Counseling Center, enhancing customer satisfaction through expert bilingual support and efficient problem resolution. Skilled in Microsoft and customer service, demonstrated by payment processes, scheduling, and improving front desk operations. Excelled in fostering positive experiences, showcasing friendly and empathetic support.
Overview
3
3
years of professional experience
Work History
Tierra Nueva Counseling Center
Southwestern College
03.2023 - Current
- Greets incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collaborates with team members to ensure a seamless workflow and maintain production deadlines.
- Maintains a clean, and well-organized reception contributing to a welcoming environment for visitors at all times.
- Offers navigation services to Spanish and English-speaking clients to help them find resources.
- Handles escalated calls efficiently, finding satisfactory resolutions for both customers and staff.
- Addresses customer inquiries to ensure satisfaction and foster positive service experience.
- Enhances customer satisfaction by addressing and resolving inquiries in both English and Spanish languages.
- Handles cash and card payments records accurately.
- Handles sensitive information with discretion while maintaining strict confidentiality standards.
- Assists with onboarding new clients and securing paperwork completion.
- Enhances front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Schedules and confirms client appointments.
Good Samaritan Society
Heritage Home Healthcare
11.2021 - 02.2023
- Resolved customer problems and complaints.
- Oversaw payroll processing, ensuring accuracy and timely payment for all employees.
- Created monthly schedules.
- Assisted clients in maintaining a safe and clean living environment, as a caregiver when needed.
Education
Associate of Arts - Business Administration
Central New Mexico Community College
Albuquerque, NM12-2023
High School Diploma -
The Academy For Technology And The Classics
Santa Fe, NM05-2021
Skills
- Customer service
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Scheduling
- Appointment scheduling
- Fluent bilingualism in English and Spanish
Languages
Spanish
Native or Bilingual
Timeline
Tierra Nueva Counseling Center
Southwestern College
03.2023 - Current
Good Samaritan Society
Heritage Home Healthcare
11.2021 - 02.2023
Associate of Arts - Business Administration
Central New Mexico Community College
High School Diploma -
The Academy For Technology And The Classics
Similar Profiles
Chad KearneyChad Kearney
Computer Science Student at Southwestern CollegeComputer Science Student at Southwestern College
Victor MendezVictor Mendez
Food Service Worker at Southwestern CollegeFood Service Worker at Southwestern College
Jennifer RodriguezJennifer Rodriguez
Assistant Women's Soccer Coach at Southwestern CollegeAssistant Women's Soccer Coach at Southwestern College