Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Pediatric Registered Nurse
Pediátric and Adolescent
Milton, DE
09.2025 - Current
Administered medications and immunizations following pediatric safety protocols.
Monitored vital signs and reported changes to physicians and caregivers.
Triageed urgent symptoms and prioritized patient needs during visits.
Educated families on treatment plans, medications, and home care instructions.
Utilized age-specific teaching techniques when educating patients and families on self-care strategies.
Performed diagnostic procedures such as venipunctures, immunizations and wound irrigations according to established protocols.
Maintained accurate records of patient assessments, treatments provided and changes in condition using electronic medical record systems.
Implemented accurate and timely documentation in electronic client medical records.
Patient Referral Coordinator
La Red Health Center
Seaford, DE
09.2023 - 09.2025
Coordinated communication among primary care physicians, specialists, hospitals, and other healthcare providers to facilitate patient referrals.
Cultivated relationships with referring physicians and their staffs to streamline patient referral processes.
Conducted follow up calls with patients to confirm receipt of referral information and appointment dates and times.
Utilized electronic medical record system for efficient tracking of patient referrals and documentation.
Optimized patient satisfaction and provider time by scheduling appointments in person or by phone.
Participated in monthly meetings with department managers to discuss performance metrics related to patient referrals.
Compiled weekly reports on referral trends for management to inform decision-making.
Monitored compliance regulations related to HIPAA privacy laws when handling confidential information.
Ensured accuracy of all documents related to patient referrals prior to submission.
Collaborated with clinical staff to provide assistance with completing necessary forms prior to scheduling appointments.
Patient Service Representative
La Red Health Center
Georgetown, DE
12.2021 - 09.2023
Performed patient registration and scheduling in a fast-paced environment with accuracy and efficiency.
Coordinated appointment scheduling and referral assistance to streamline patient flow.
Verified and updated patient information for accurate appointment check-in, enhancing patient experience.
Verified and updated changes in patient, physician, or insurance to maintain proper billing.
Ensured compliance with HIPAA regulations through proper handling of confidential patient information.
Input patient data into the electronic medical record system accurately and efficiently.
Answered incoming calls promptly while demonstrating excellent phone etiquette and professionalism.
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