DANIA DELIA PEREZ
Miami, Florida,FL
Summary
Highly organized and personable Front Desk Receptionist with 2 years of experience in providing exceptional customer service in fast-paced environments. Skilled in managing front desk operations, handling administrative tasks, and ensuring a welcoming atmosphere for all visitors and clients. Known for excellent communication skills, attention to detail, and the ability to multitask effectively while maintaining a positive and professional environment.
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Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Physical Therapy Now Miami Lakes
04.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Communications Officer
Abroadia LLC.
09.2022 - Actual
- Collaboration with coworkers to facilitate the achivement of objectives.
- Telephone service and email management.
Immigration Lawyer
Lawperon Abogados
04.2022 - 07.2022
- Legal advising on residency, nationality and consular procedures.
- Responsible for communication with clients to keep them informed about the progress of the contracted services.
- Attention and monitoring of customer inquiries and complaints.
Identification of customer needs, providing solutions that guarantee their satisfaction. - Creation, management and presentation of reports and files.
- Carrying out tasks in compliance with current regulations and legislation in the workplace.
in-house lawyer
Cubanacan PLC
12.2020 - 02.2022
- Participation in the company's marketing campaigns in accordance with the instructions received.
- Management of monthly closing documentation, including entries, provisions, treasury reconciliation and accounts.
- Identification of customer needs, providing solutions that guarantee their satisfaction.
- Maintaining good relationships with customers to achieve sales goals.
- Performing opening and closing tasks, ensuring the operability of the establishment.
- Creation, management and presentation of reports and files.
- Specialized customer service with the aim of achieving more sales and more satisfied customers.
- Responsible for communication with clients to keep them informed about the progress of the contracted services.
Education
Law Degree - commercial law
University of Havana
2020
Skills
- Organization and planning
- Customer Support
- Marketing
- Problem-solving skills
- Guest Services
- Oral and written communications
- Front Desk Management
- Microsoft Office
- Front Office Support
- Registration processing
- Information Protection
- Customer Service
Certification
- Graduated with honors from the University of Havana
Languages
English
Full Professional
Timeline
Front Desk Receptionist
Physical Therapy Now Miami Lakes
04.2023
Communications Officer
Abroadia LLC.
09.2022 - Actual
Immigration Lawyer
Lawperon Abogados
04.2022 - 07.2022
in-house lawyer
Cubanacan PLC
12.2020 - 02.2022
Law Degree - commercial law
University of Havana
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