Dania G Corral Frias
Avon,CO
Summary
I am a bilingual Dream Act Student who is self-motivated to make a difference. Worked in the restaurant industry for many years, hence, I know everything there is to know about costumer service. Now I want to work for my community and the goal is to keep learning and help this community. I am dependable and it's primordial for me to offer a high quality costumer service. I am confident I will be a great addition to your team.
Overview
10
10
years of professional experience
Work History
Manager/Server Shift Leader
Northside Kitchen
12.2018 - Current
- Countless times worked multiple jobs in just one shift. played the role of a manager, server, bartender, host and busser. Learned the art of multitasking and doing multiple roles to achieve costumer satisfaction.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
Server
Sabor Mazatlan
05.2018 - 12.2018
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Would worked multiple positions to ensure everything ran smoothly, this was due to lack of staff
Manager/Server
Casa Mexico
01.2015 - 12.2017
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Motivated staff to perform at peak efficiency and quality.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Managed staff schedules and maintained adequate coverage for all shifts.
Server/Busser/Hostess
The Coyote Cafe
01.2014 - 05.2015
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Associate of Arts - Psychology And Child Development
Colorado Mountain College
Edwards, CO05.2018
Skills
- Staff Schedule Administration
- Customer Service Management
- Inventory Records
- Financial Transactions
- Adaptable and Flexible
- Personnel Training
- Employee Performance Reviews
- Warm and Friendly
- Natural Leadership
- Conflict and Complaint Resolution
- Deescalating Conflicts
- Continuous Development
- Exceptional leadership skills
Languages
Spanish
Native or Bilingual
English
Full Professional
References
Alan Abundez (970) 343-9630
Detective Alan Hernandez (970) 471-6656
Peace Officer #231 Jose Balderas (970) 479-2216
Timeline
Manager/Server Shift Leader
Northside Kitchen
12.2018 - Current
Server
Sabor Mazatlan
05.2018 - 12.2018
Manager/Server
Casa Mexico
01.2015 - 12.2017
Server/Busser/Hostess
The Coyote Cafe
01.2014 - 05.2015
Associate of Arts - Psychology And Child Development
Colorado Mountain College