Daniah Cunningham

Provided client support and conducted data searches while exporting information for Medicaid Services.

• Explained reasons behind application denials and recommended further action.
• Reviewed applications to verify client information and resolve discrepancies.
• Entered client information and files into databases for further review and tracking.
• Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
• Managed intake of new claims and performed routine follow-ups.

• Implement each person's residential and behavior plans as required
• Train and supervise people in ADL skills including housekeeping chores, clothing, personal care, money management, meal preparation, social development and health/safety skills
• Attend all specialized training beyond CLC annual training
• Maintain a clean and safe home for people supported on a daily basis
• Prepare nutritious meals, taking into account each individual's diet, health and physical needs
• Administer medication timely and accurately without error
• Transport people safely as needed
• Assist Program Manager, STL and QIDP in preparation of person's program plans
• Attend routine staff and team meetings.

• Assist customers with any possible fraudulent activity on their credit and/or debit card accounts
• Ensure proper security procedures are followed on all calls
• Prioritize customer retention and offer additional cross-sales products to customers when applicable
• Drive customer satisfaction through voice, chat, and/or email communications
• Navigate through multiple systems
• Ongoing training and skill development.

• Administration of medications
• Documentation of medication administration
• Promote the highest degree of quality care and services to our residents that follows company policies and guidelines
• Effective communication with resident and resident's family
• Report changes in medical conditions or behaviors
• Responds quickly to all emergencies
• Maintain confidentiality of all resident and prospective resident information
• Performs other duties as assigned.

Assisted suicidal individuals by offering emotional and mental health assistance.

• Assisted clients with bathing, dressing and incontinence care.
• Maintained clean and well-organized environment for client happiness and safety.
• Improved patient outlook and daily living through compassionate care.
• Developed strong and trusting rapport with patients to facilitate smooth, quality care.

Provided personal care assistance to elderly and disabled individuals including bathing, dressing, grooming, transferring, toileting and feeding.

• Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
• Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
• Assisted patients with recreational activities such as reading books or playing board games.
• Answered questions from family members regarding patient's condition or care plan.

• Assist clients with errands, light housekeeping, meal preparation, grocery shopping, transportation, ambulation, transfers, bathing, dressing, mobility, incontinence care, feeding, and other services.
• Supported bathing, dressing and personal care needs.
• Maintained clean and well-organized environment for client happiness and safety.
• Improved patient outlook and daily living through compassionate care.
• Laundered clothing and bedding to prevent infection.
• Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.

• Accepted cash and credit card payments, issued receipts and provided change.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Collected payments and provided accurate change.
• Helped customers find specific products, answered questions, and offered product advice.
• Answered customer questions and provided store information.
• Delivered high level of customer service to patrons using active listening and engagement skills.

• Greeting residents, cooking, and preparing food, making milkshakes waiting tables while taking orders, making drinks, washing dishes, cleaning dishes, putting away dishes, stocking freezer, stocking refrigerators, stocking snack cabinet, sweeping, mopping, filling condiments, wrapping silverware and cleaning tables.
• Set up trays and food service carts to deliver food to residents.
• Served food and snacks according to planned menu and patients' diet orders.
• Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
• Followed dietary procedures in accordance with established policies.
• Treated patients and team members with dignity and respect.
• Delivered snacks to nurse station for distribution to specific residents.
• Served food and beverage items to residents, meeting therapeutic diets.

• Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
• Assisted patients with recreational activities such as reading books or playing board games.
• Answered questions from family members regarding patient's condition or care plan.
• Educated families about proper nutrition for their loved ones in order to maintain good health.
• Performed vital signs monitoring including blood pressure, temperature, pulse rate and respiration rate.
• Provided emotional support to patients and families during difficult times.
• Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.

• Greeting customers, making orders, making drinks and ice cream, sweeping, mopping, filling condiments, cleaning and stocking bathrooms, bagging food.
• Accepted cash and credit card payments, issued receipts and provided change.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Collected payments and provided accurate change.
• Helped customers find specific products, answered questions, and offered product advice.
• Answered customer questions and provided store information.
• Delivered high level of customer service to patrons using active listening and engagement skills.

• Greeting customers, making orders, making drinks and ice cream, sweeping, mopping, filling condiments, cleaning and stocking bathrooms, bagging food.
• Accepted cash and credit card payments, issued receipts and provided change.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Collected payments and provided accurate change.
• Helped customers find specific products, answered questions, and offered product advice.
• Answered customer questions and provided store information.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Worked closely with front-end staff to assist customers.
• Trained new team members in cash register operation, stock procedures, and customer services.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Processed sales transactions to prevent long customer wait times.