Daniah Hazim
glendale,Arizona
Summary
Proven Health Insurance Agent with a track record of excellence at Conduent, adept in policy analysis and customer service. Demonstrated ability to resolve high-stress situations, enhancing client satisfaction and loyalty. Skilled in multitasking and communication, ensuring informed client decisions and efficient problem resolution.
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Atlas Medical
04.2025 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Health Insurance Agent
Conduent
03.2023 - 04.2024
- Maintained compliance with all industry regulations while completing paperwork accurately and efficiently.
- Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Efficiently managed high-pressure situations such as claim denials or unexpected policy cancellations.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
Customer Service Representative/sale Agent
Geico Insurance Agent
09.2020 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Science in Nursing - Nursing
Chamberlain College of Nursing
12-2026
Skills
- Policy analysis
- Customer Service
- Problem-solving abilities
- Multitasking
- Team Leadership
- Communication skills
- Multilingual
- Patient Care
- Medical Records
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Turkish
Limited Working
Timeline
Medical Assistant
Atlas Medical
04.2025 - Current
Health Insurance Agent
Conduent
03.2023 - 04.2024
Customer Service Representative/sale Agent
Geico Insurance Agent
09.2020 - 11.2022
Bachelor of Science in Nursing - Nursing
Chamberlain College of Nursing
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