Sama Kohantorabi
Los Angeles,CA
Summary
- 6 years of experience in the retail industry, with a focus on fashion trends.
- In-depth knowledge of current fashion trends, designers, and luxury clothing brands.
- Proven track record of delivering outstanding customer service and building lasting relationships with clients.
- Excellent communication and interpersonal skills, ensuring a positive and engaging shopping environment.
- Strong attention to detail, with the ability to provide personalized styling advice tailored to customers' needs and preferences.
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
9
9
years of professional experience
Work History
Sales Associate
Macy's
Los Angeles, CA
03.2024 - Current
- Recommended, selected and located merchandise based on customer desires.
- Greeted customers to determine wants or needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Organized store by returning merchandise to proper areas and restocked displays.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained records related to sales for store management.
- Placed special orders or called other stores to find desired items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Trained new team members in cash register operation, stock procedures, and customer services.
Sales Associate
Zara
Los Angeles, CA
09.2022 - 01.2024
- Greeted and engaged with customers in a friendly and professional manner, providing exceptional customer service and creating a positive shopping experience
- Assisted customers with product selection, sizing, and styling advice, showcasing in-depth knowledge of Zara's merchandise and current fashion trends
- Maintained a well-organized and visually appealing store environment, including effective merchandising, replenishment of stock, and ensuring the availability of sizes and styles on the sales floor
- Maintained a high level of product knowledge by attending training sessions, staying up-to-date with new arrivals, and familiarizing myself with Zara's collections
- Used technology resources to assist customers in locating and selecting items.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Sales Associate
Bloomingdale's
Los Angeles, CA
09.2021 - 04.2022
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Tracked sales performance metrics to identify trends in the market place.
- Developed promotional strategies to increase sales volume.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained a clean and organized store environment, ensuring shelves were stocked, products were properly labeled, and displays were visually appealing
- Participated in inventory management, conducting stock checks, monitoring expiration dates, and assisting with inventory replenishment and product ordering
Makeup Artist
La Cosmetique
Sidney, Australia
06.2019 - 02.2021
- Demonstrated makeup application techniques to clients based on individual features and preferences.
- Created custom looks for special events, such as weddings, proms, and photo shoots.
- Maintained a clean and sanitary work area in accordance with health regulations.
- Applied corrective makeup techniques to cover blemishes, dark circles, and other skin discolorations.
- Provided personalized advice to customers regarding the selection of products appropriate for their needs.
- Assisted in the development of new beauty products by providing feedback during product testing sessions.
- Conducted demonstrations at cosmetic counters to promote new products.
- Inspected makeup brushes and other tools before use to ensure proper hygiene standards were met.
- Educated customers on proper usage of skincare products for optimal results.
Sales Associate
Marshalls
Santa Monica
11.2018 - 02.2019
- Greeted customers warmly upon entering the store and provided friendly and helpful assistance throughout their shopping experience
- Assisted customers in locating products, answering inquiries about merchandise, and providing recommendations based on their needs and preferences
- Maintained knowledge of current sales, promotions, and store policies to effectively communicate information to customers and maximize sales opportunities
- Restocked merchandise on the sales floor, ensuring shelves were well-organized, items were properly tagged, and sizes and styles were readily available
Sales Associate
All Saints
Los Angeles, CA
03.2017 - 10.2018
- Delivered exemplary service to a diverse clientele.
- Maintained up-to-date knowledge of store merchandise and policies.
- Maintained a well-organized store environment, ensuring shelves were properly stocked, products were labeled accurately, and displays were visually appealing
- Assisted customers with product selection, sizing and styling.
- Handled customer complaints in a professional manner.
Sales Associate
Pandora Jewlery
Santa Monica
03.2016 - 03.2017
- Provided exceptional customer service to a diverse clientele, ensuring a positive shopping experience for customers seeking kosher products
- Offered personalized recommendations and suggestions based on customer preferences and specific dietary needs
- Handled cash register operations accurately, including processing transactions, handling cash, credit card, and mobile payments, and maintaining a balanced cash drawer
- Assisted with inventory management, conducting stock checks, monitoring product expiration dates, and restocking shelves to ensure adequate product availability
- Collaborated with team members to achieve sales goals, provide support during peak periods
- Greeted customers and provided exceptional customer service.
Education
Associate of Arts -
Santa Monica College
Santa Monica, CAHigh School Diploma -
University High School
Los Angeles, CASkills
- Strong knowledge of fashion brands
- Trends
- Designers
- Exceptional customer service
- Exceeds sales goals
- Excellent people skills
- Relationship-building skills
- Excellent verbal communication skills
- Excellent written communication skills
- Attention to detail
- Keen eye for styling
- Proficient in point-of-sale (POS) systems
- Cash handling
Languages
English
Native/ Bilingual
Persian
Native/ Bilingual
Timeline
Sales Associate
Macy's
03.2024 - Current
Sales Associate
Zara
09.2022 - 01.2024
Sales Associate
Bloomingdale's
09.2021 - 04.2022
Makeup Artist
La Cosmetique
06.2019 - 02.2021
Sales Associate
Marshalls
11.2018 - 02.2019
Sales Associate
All Saints
03.2017 - 10.2018
Sales Associate
Pandora Jewlery
03.2016 - 03.2017
Associate of Arts -
Santa Monica College
High School Diploma -
University High School
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