Daniale Alexander
Houston
Summary
Dynamic Sales Specialist with a proven track record at Grainger Industrial Supply, excelling in relationship building and upselling. Enhanced client satisfaction through exceptional customer service and effective problem-solving. Skilled in inventory maintenance and analytical thinking, consistently delivering tailored solutions that meet diverse customer needs.
Overview
7
7
years of professional experience
Work History
Sales Specialist
Grainger Industrial Supply
04.2020 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
Inventory Specialist
Grainger Industrial Supply
11.2022 - 09.2024
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Virtual Administrative Assistant
Medix
02.2018 - 04.2020
- Enhanced team collaboration through proficient coordination of virtual meetings and conference calls across various time zones.
- Ensured accuracy in data entry tasks while upholding strict attention to detail for consistent quality control measures within company databases.
- Enhanced customer relations through prompt resolution of inquiries via phone or email communication channels.
- Improved client satisfaction by managing calendars, scheduling meetings, and organizing travel arrangements for executives.
- Activate SMS routes for drivers and disable routes once completed.
- Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively. Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
- Supported office operations, managed client correspondence, tracked records and handled internal communications. Identified and implemented new processes and systems to reduce costs and increase efficiency.
Education
No Degree - Social Work
University of Houston
Houston06-2027
Skills
- Relationship building
- Client relations
- Customer service and care
- Upselling and cross selling
- Pipeline management
- Inventory maintenance
- Objection handling
- Analytical thinking
- Quality assessment
- Root-cause analysis
- Manual dexterity
- Technical troubleshooting
Timeline
Inventory Specialist
Grainger Industrial Supply
11.2022 - 09.2024
Sales Specialist
Grainger Industrial Supply
04.2020 - Current
Virtual Administrative Assistant
Medix
02.2018 - 04.2020
No Degree - Social Work
University of Houston
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