Danibel Pena Abreu
Summary
Focused Office Coordinator with 8 years of experience. Enthusiastic and well-organized with drive for continuous improvement. Adept in implementing process enhancements to boost team productivity and office efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Coordinator
ABC Professionals
08.2019 - Current
- Created and maintained filing systems, both paper and electronic.
- Greeted visitors and directed them to the appropriate area or person.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Followed up with customer inquiries via phone or email promptly.
- Provided administrative support for all departments in the organization as necessary.
- Supported other teams with various administrative tasks when required.
- Scheduled appointments for staff members using Outlook calendar system.
- Compiled data, tracked changes, and created reports in Excel spreadsheets.
- Processed invoices and coded documents according to company procedure standards.
- Instructed new hires on administrative procedures and company policies, closely checking work to verify performance.
- Reviewed documents for accuracy before submission to external parties such as clients or vendors.
- Managed, scheduled and coordinated office functions and activities for employees.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Resolved customer complaints or answered customers' questions.
- Interpreted and explained work procedures and policies to brief staff.
- Assisted with special projects as requested from time-to-time by management team.
- Input accurate account data to efficiently update company database and maintain detailed records.
- Interpreted and communicated work procedures and company policies to staff.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
Client Services Coordinator
AHC Amedisys Company
07.2017 - 08.2019
- Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones.
- Adhered strictly to HIPAA regulations when handling confidential patient information.
- Followed up with patients and confirmed appointments.
- Provided feedback on areas needing improvement within office operations in order to increase efficiency.
- Coordinated appointments with customers and staff members according to availability.
- Instructed patients regarding how to prepare for appointments.
- Routed calls and correspondence to appropriate medical staff.
- Adjusted appointments according to priority and tracked appointment durations.
- Entered information into system to update status reports.
- Provided delay updates and information regarding special circumstances.
- Resolved scheduling disputes between internal stakeholders in an effective manner.
- Provided HR administrative assistance to management team.
Home Health Aide And Care Scheduler
Crossway Home Care
08.2016 - 08.2017
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Maintained clean and well-organized environment for client happiness and safety.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Provided companionship and monitored health condition of clients.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Documented care provided and submitted notes to supervisor.
- Managed patient transportation and appointment scheduling.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Recognized emergency situations and implemented appropriate procedures.
- Coordinated with other health professionals to develop individualized plans of care for patients.
- Conducted initial assessments and evaluations of patient's needs.
Education
Some College (No Degree) - Liberal Arts and General Studies (1 YEAR)
Northern Essex Community College
Skills
- Calendar Management
- Schedule Coordination
- Customer Service
- Multitasking
- Interpersonal Communication
- Project Coordination
- Microsoft Office
Languages
English
Professional
Spanish
Professional
Certification
- High School Diploma
- Certificated on Pc & Microsoft Office, Microsoft Excel.
- Certificated HHA
Timeline
Office Coordinator
ABC Professionals
08.2019 - Current
Client Services Coordinator
AHC Amedisys Company
07.2017 - 08.2019
Home Health Aide And Care Scheduler
Crossway Home Care
08.2016 - 08.2017
Some College (No Degree) - Liberal Arts and General Studies (1 YEAR)
Northern Essex Community College