Danica Galia
Los Angeles,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
9
9
years of professional experience
Work History
Administrative Assistant/Patient Access Representative
Albany Medical Center Hospital
02.2020 - 05.2022
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Providing excellent customer service by promptly answering patient inquiries.
Patient Care Technician
Albany Medical Center Hospital
03.2018 - 02.2020
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Dietary Aide/Supervisor
EverGreen Commons Rehabilitation And Nursing Center
07.2013 - 03.2018
- Enhanced patient satisfaction by developing and implementing dietary plans catered to individual needs and preferences.
- Streamlined kitchen operations for increased efficiency by overseeing inventory management and meal preparations.
- Mentored and trained new dietary aides, ensuring proper adherence to safety protocols and nutritional guidelines.
- Collaborated with healthcare professionals to design therapeutic menus for patients with specific diet restrictions.
- Achieved high levels of cleanliness by implementing sanitation procedures in accordance with health department regulations.
- Boosted team morale through effective communication, fostering a positive work environment.
- Managed daily food production schedules, ensuring timely service and minimized waste.
- Evaluated staff performance regularly, providing constructive feedback for continuous improvement.
- Prioritized safety by conducting regular audits of kitchen equipment maintenance requirements and reporting issues for timely resolution.
- Maintained accurate documentation of food intake records, enabling close monitoring of each patient''s nutritional progress.
- Conducted regular in-service training sessions for staff development, ensuring the highest level of expertise in dietary care provision.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Followed all food safety regulations while preparing meals for patients.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Reported and documented resident changes in consumption or behaviors.
Education
Associate of Science - Business Administration
Hudson Valley Community College
Troy, NY05.2017
High School Diploma -
North Webster High School
Springhill, LA05.2013
Skills
- Registration management
- Patient check-in
- Pre-Admission Requests
- Quality Assurance
- Work Quality Evaluation
- Scheduling Diagnostic Procedures
- Customer Service
- Multitasking and Organization
- Training Coordination
- Insurance Verification
- Problem-Solving
- HIPAA Compliance
- Appointment Scheduling
- Registration and Admissions
- Fee Collection
- Team Leadership
- Medical Terminology
- Medical Billing
- Healthcare systems navigation
- Calm and Effective Under Pressure
- Administrative and Office Support
Timeline
Administrative Assistant/Patient Access Representative
Albany Medical Center Hospital
02.2020 - 05.2022
Patient Care Technician
Albany Medical Center Hospital
03.2018 - 02.2020
Dietary Aide/Supervisor
EverGreen Commons Rehabilitation And Nursing Center
07.2013 - 03.2018
Associate of Science - Business Administration
Hudson Valley Community College
High School Diploma -
North Webster High School
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