Danica Garcia
San Jose,CA
Summary
Client relations professional with proven history of managing high-value client accounts and driving customer satisfaction. Known for delivering impactful solutions and improving client retention rates. Valued team player focused on collaboration and adaptability, with strong skills in communication and problem-solving.
Overview
3
3
years of professional experience
Work History
Client Relations Manager
Orion Security Services
01.2022 - Current
- Maintaining records, monitoring staff, and equipment location, handling communications with various departments including sales, dispatch, and human resources
- Responsible for generating contracts and invoicing for new and existing clients.
- Conducted regular client feedback sessions, utilizing insights gathered to identify areas for enhancing the overall service experience.
- Managing payroll for over 200 employees on a weekly basis such as approving time cards and processing the pay run for the week of ensuring no discrepancies.
- Negotiated contract renewals with existing clients while identifying opportunities for upselling additional services or products.
- Organized quarterly business reviews with key stakeholders among existing clientele base to discuss progress, identify areas for improvement, and strategize future engagements.
- Managed multiple simultaneous projects while maintaining focus on achieving desired outcomes for each individual client relationship.
- Assisted in the development of marketing materials targeted at potential clients, showcasing the company''s strengths and value proposition.
Business Risk Consultant/ Internship
Silicon Valley Bank
02.2023 - 07.2023
- Responsible for overseeing corporate risk management programs to guarantee minimal loss exposure and execute compliance and clerical functions
- Conducting assessments to define and analyze possible risks while evaluating the gravity of each risk by considering possible consequences
Education
Year Up - Business Communications, Project Management
Mission College
San Jose, California07.2023
Skills
- Project Management
- Scheduling
- Dispatch
- Risk Management
- Data Analysis
- Power BI
- Sharepoint
- Invoicing
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of service complaints and customer satisfaction.
- Reconciled over $100,000 of uncollected debt in accounts receivable.
- Achieved billing and payroll through effectively helping approving timesheets, preparing pay run and creating invoices based upon services provided.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Languages
America Sign Language
Professional Working
Timeline
Business Risk Consultant/ Internship
Silicon Valley Bank
02.2023 - 07.2023
Client Relations Manager
Orion Security Services
01.2022 - Current
Year Up - Business Communications, Project Management
Mission College
Similar Profiles
Mundakka Valappil ThameemMundakka Valappil Thameem
Security guard at Orion Security servicesSecurity guard at Orion Security services
Payal GhoshPayal Ghosh
Security Guard at Orion Security Services LLCSecurity Guard at Orion Security Services LLC
JASON THORNHILLJASON THORNHILL
Senior Security Technician at Orion Security SolutionsSenior Security Technician at Orion Security Solutions