Danica Gilmore
Coppell,TX
Summary
Knowledgeable Patient Care Advocate highly effective at satisfying patient care needs while eliminating unnecessary hospital burdens. Broad knowledge of healthcare services and levels of care, financial options and insurance coverage scope.
Known for working positively with care team members to reach creative solutions.
Hardworking Patient Care Coordinator bringing 9 years of experience in healthcare. Expertise includes practice administration and program management. Excellent consensus builder with successful record of reaching positive patient care solutions.
Overview
19
19
years of professional experience
Work History
Patient Care Advocate
AllianceRX Walgreens
06.2014 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Connected patients with available community and charitable resources.
- Answer incoming calls from Member's and Physician offices regarding prescription benefits and ordering specialty medications.
- Verify eligibility, provide claim information, resolving and issues during first call resolution ensuring great Customer Service.
Zone Merchandise Supervisor
Wal Mart
09.2007 - 06.2014
- Coordinated with customers and designed various store décor plans and provided upgrades.
- Monitored ad signboards for department and cleaned displays daily.
- Monitored and maintained Cash deposits and merchandising standards in assigned area, bolstering sales.
- Evaluated each account for compliance with merchandising standards.
- Delegated tour notes to multiple department Managers.
- Keep inventory in stock.
- Managed several Departments around the store.
- Handled Cash/Check deposits.
- Schedule planning for over 40 employees.
- Handles Customer Complaints.
Cashier
Wendy's
02.2005 - 08.2007
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Set up new sales displays each week with fresh merchandise.
Education
No Degree - Criminal Justice
Mountain View College
Dallas, TXSkills
- Preventive Care
- Quality Assurance
- Benefits Verifications
- Management
- Scheduling
- Organizational skills
- Customer Service support
Timeline
Patient Care Advocate
AllianceRX Walgreens
06.2014 - Current
Zone Merchandise Supervisor
Wal Mart
09.2007 - 06.2014
Cashier
Wendy's
02.2005 - 08.2007
No Degree - Criminal Justice
Mountain View College
Similar Profiles
Taylor BockTaylor Bock
Patient Care Coordinator at AllianceRX WalgreensPatient Care Coordinator at AllianceRX Walgreens
Tynia ShanchellTynia Shanchell
Insurance Verification Specialist at AllianceRX WalgreensInsurance Verification Specialist at AllianceRX Walgreens
Bridgette QueenBridgette Queen
Insurance Verification Specialist at AllianceRX WalgreensInsurance Verification Specialist at AllianceRX Walgreens