Danica Irvin

• High-volume currency counting, coin and bill verification, discrepancy resolution.

• Adherence to gaming commission rules, internal controls, and security protocols.

• Demonstrated endurance in demanding 10-12 hour shifts.

• Error detection, reconciliation, and precise record-keeping.

• Coordinating with surveillance, security, and cage operations.

• Ability to lift, push, and transport drop boxes and currency bags, and the ability to stand for extended hours.

• Used critical thinking to break down problems, evaluate solutions, and make decisions.

• Meeting strict count deadlines in fast-paced environments.
  

• Greeted guests promptly, creating a welcoming first impression

• Communicated accurate wait times and coordinated with servers to ensure efficient table turnover. Supported front-of-house staff by running food and maintaining cleanliness of dining areas

• Accurately took and prepared to-go food orders via phone, online, and third-party platforms. Ensured orders were complete, properly packaged, and met company presentation standards

• Provided prompt, courteous service to guests in a fast-paced environment.

• Handled transactions, balanced receipts, and contributed to smooth dining operations through effective communication and teamwork.

• Trained new hosts and servers on customer service standards and operational procedures

• Learned to communicate clearly and efficiently with customers in a remote environment.

• Managed difficult prospects while maintaining composure, and contributed to improved customer satisfaction.

• Conducted outbound sales calls to generate new business opportunities for the company.

• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

• Delivered prompt service to prioritize customer needs.

• Met customer call guidelines for service levels, handle time and productivity.

• Improved overall team performance by consistently meeting and exceeding individual call quotas.

• Greeted and served guests, ensuring a positive dining experience.

• Handled cash and processed payments accurately using the POS system.

• Collaborated with management to address customer feedback, improving overall satisfaction.

• Monitored inventory levels, performing restocking duties to minimize waste and enhance efficiency.

• Assisted in training new team members on sandwich preparation techniques and customer service standards.

• Balanced multiple tasks during busy periods, ensuring all customers received prompt and attentive service.

• Maintained clean and sanitary workstation, contributing to hygienic dining environment.

• Delivered food orders promptly to customers in designated areas.

• Maintained cleanliness and organization of service areas to enhance customer experience.

• Assisted in training new team members on menu items and service protocols.

• Communicated effectively with kitchen staff to ensure accurate order preparation.

• Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.

• Resolved customer complaints professionally, finding mutually agreeable solutions.

Completed a 48-hour course of venipuncture/phlebotomy training which includes: learning of medical terminology, infection control, and anatomy and physiology- and HIPA compliance. Proven satisfactory in drawing blood in arms, hands, and finger sticks.