Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Danica Kelly

Independence,KS

Summary

I'm a very driven and ambitious person, and I'm always looking for ways to challenge myself and grow both personally and professionally. In my personal and professional relationships, I value honesty, loyalty, and open communication, and I strive to be a supportive and caring friend, partner, family member, coworker, and employee. Overall, I would describe myself as someone who is dedicated, passionate, and always looking for ways to learn and grow. I'm very comfortable with managing my own schedule and staying focused and productive throughout the day. In addition, I have strong communication skills and I'm comfortable collaborating with colleagues and clients via email, phone, or chat. I believe my skills would allow me to hit the ground running in this role and contribute to the success of the company.

Overview

8
8
years of professional experience

Work History

Preventative Healthcare Advisor

Life Line Screening
, OH
07.2023 - 08.2024
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Stayed current on community-based resources and services useful to patients.
  • Explained policies, procedures and services to patients.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Updated and maintained databases with current information.
  • Completed day-to-day duties accurately and efficiently.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Reported any technical problems encountered while taking calls to the IT department.
  • Took many inbound calls per day, attentively listening to customers' questions and concerns and increasing customer base.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Adjusted communication style based on individual customer needs.
  • Evaluated customer feedback to identify areas for improvement in the call center operations.
  • Developed strong relationships with customers through effective communication skills.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Greeted customers in a professional and courteous manner.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Strengthened customer retention by offering discount options.

Customer Service Representative/Stocker

Belk
New Bern, NC
11.2018 - 02.2022
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Provided accurate information about products and services to customers.
  • Resolved customer complaints promptly and efficiently.
  • Collected deposits or payments and arranged for billing.
  • Supported sales team members to drive growth and development.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Faced products on shelves and displays to meet company policies.
  • Completed documentation related to receiving, stocking, returns and other activities accurately.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.

Office Assistant

Kidz Choice Learning Center
Havelock, NC
08.2016 - 05.2018
  • Provided customer service, addressing inquiries and resolving issues promptly.
  • Assisted in the development and implementation of office policies and procedures.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Answered phone calls and directed them to appropriate personnel.
  • Assisted in onboarding new employees by providing orientation materials and training resources.
  • Ordered office supplies and managed inventory to ensure a well-stocked office.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Monitored office supplies inventory and placed orders when necessary.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Scheduled meetings and coordinated materials to be distributed to attendees.
  • Handled incoming and outgoing mail and packages, including preparation for shipping.
  • Assisted in the onboarding process for new hires by preparing workspaces and materials.
  • Organized and scheduled meetings and appointments for management.

Education

High School Diploma -

Girard High School
Girard, KS
05-2012

Early Childhood Education

Craven Community College
New Bern, NC

Skills

  • Patient
  • Scheduling
  • Scheduling appointments
  • Valid Driver's license
  • Time management
  • Meticulous attention to detail
  • Positive attitude
  • Kind
  • Calm
  • Active listener
  • Account updating
  • Proficient in Microsoft Word, Excel, Outlook, etc
  • Interpersonal skills
  • Problem-solving skills
  • Data entry
  • Inbound phone calls
  • Typing 50-55 wpm
  • Proofreading
  • Relationship building
  • Customer relationship management (CRM)
  • Appointment scheduling
  • Punctual and reliable
  • Friendly and personable
  • Willing to learn
  • Energetic and outgoing
  • Flexible schedule
  • Clear communication

Affiliations

  • I enjoy painting, gardening, and playing basketball.
  • I was a high school/college athlete.
  • I love to workout and meditate in my free time.
  • Learning new things and challenging myself to develop new skills is something I really enjoy and it helps me stay engaged and well-rounded.

Accomplishments

  • Honor Roll
  • Employee of the Month
  • MVP and Team captain for the Girard Trojans.
  • Received many awards from my freshman-senior year of highschool.

Timeline

Preventative Healthcare Advisor

Life Line Screening
07.2023 - 08.2024

Customer Service Representative/Stocker

Belk
11.2018 - 02.2022

Office Assistant

Kidz Choice Learning Center
08.2016 - 05.2018

High School Diploma -

Girard High School

Early Childhood Education

Craven Community College

Similar Profiles

CREATE PROFILE
Danica Kelly