Danica Langston
Clearfield,UT
Summary
Accomplished Leasing Consultant/Property Manager with excellent skills in customer service, telephone etiquette and issue response. Detailed knowledge of the Utah rental market for Multi-Family properties and top-notch financial management skills. Expert user of Yardi, Rent Cafe, and Yieldstar software.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Cowboy Properties
Salt Lake City, UT
11.2022 - Current
- Increased tenant satisfaction by addressing concerns promptly and effectively resolving issues.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Conducted comprehensive market research to maintain competitive pricing and ensure maximum profitability for property owners.
- Organized and hosted community events, fostering a positive living environment for tenants.
- Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of units.
- Prepared detailed financial reports for property owners, ensuring transparency and accuracy in all transactions.
- Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
- Implemented innovative advertising campaigns to showcase available properties, attracting prospective tenants more efficiently than competitors'' methods.
- Managed daily and weekly marketing and leasing plans.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Established key relationships with potential leasers and renters.
- Explained terms of lease and amounts to be paid to tenants.
- Created and submitted daily reports on leasing activities.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Developed and implemented tactical marketing plans.
- Created, coordinated and engaged in marketing campaigns.
- Collected and maintained careful records of rental payments and payment dates.
- Streamlined office operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective marketing strategies and targeted promotions.
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Implemented new policies and procedures to enhance the overall customer experience while adhering to company guidelines.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
Property Manager
AMC, LLC
Ogden, Utah
01.2022 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Maintained sufficient number of units market-ready for lease.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Developed, reviewed and submitted property operating and capital budgets.
- Trained and motivated leasing staff during bi-monthly trainings.
Leasing Manager
Greystar Property Management
07.2019 - 09.2021
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Created and submitted daily reports on leasing activities.
- Established key relationships with potential leasers and renters.
- Trained leasing professionals on regulatory requirements, company policies and office procedures.
- Developed and implemented tactical marketing plans.
- Managed daily and weekly marketing and leasing plans.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Explained terms of lease and amounts to be paid to tenants.
- Administered operations to handle needs of more than 350 tenants across 111 property units.
- Collected, completed and processed lease applications.
- Assessed property, compiled information and wrote reports regarding findings for submission to the property manager.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Compiled maintenance and repair requests for submission to construction department and reached out to local contractors for bid proposals.
- Created, coordinated and engaged in marketing campaigns.
Property Manager
R&V Management
03.2013 - 06.2019
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained sufficient number of units market-ready for lease.
- Boosted occupancy 5-7% by leveraging market knowledge and successful promotional strategies.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Developed and executed plan to achieve and maintain 95% or better rate of occupancy.
- Developed, reviewed and submitted property operating and capital budgets.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
Leasing Consultant
Trilar Management Group
06.2005 - 02.2013
- Verified tenant incomes and other information before accepting lease applications.
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
- Greeted clients, showed apartments, and prepared leases.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Collected rent and tracked resident payments and information in computer system.
- Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
- Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Distributed and followed up on tenant renewal notices.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Collected monthly rent payments and other fees, always properly recording and processing money.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Escalated major issues to property manager for immediate remediation.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
- Held high approval rating and maintained customer loyalty with top-notch service.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Responded to requests and scheduled appointments for property showings.
Cashier
The Disney Store
06.2008 - 03.2010
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Completed inventory counts and ordered merchandise.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Set up new sales displays each week.
Education
Master Of Business - Digital Marketing
Southern New Hampshire University
Hooksett, NH06.2022
Bachelor Of Arts - Anthropology
California State University San Bernardino
San Bernardino, CA06.2011
Skills
- Sales
- Property Management
- Budgeting
- Scheduling
- Sales Goals
- Pricing Strategy
- Appointment Setting
- Prospecting Clients
- Market Strategy
- Product Knowledge
- Lease oversight
- Property tours and inspections
- Fair housing policies
- Business processes and procedures
- Account management
- Telephone and email etiquette
- Leasing and sales
- Relationship building and retention
- Application verification
- Team Building
- Marketing and advertising
- Administrative support
Timeline
Assistant Manager
Cowboy Properties
11.2022 - Current
Property Manager
AMC, LLC
01.2022 - Current
Leasing Manager
Greystar Property Management
07.2019 - 09.2021
Property Manager
R&V Management
03.2013 - 06.2019
Cashier
The Disney Store
06.2008 - 03.2010
Leasing Consultant
Trilar Management Group
06.2005 - 02.2013
Master Of Business - Digital Marketing
Southern New Hampshire University
Bachelor Of Arts - Anthropology
California State University San Bernardino