Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danica Langston

Clearfield,UT

Summary

Accomplished Leasing Consultant/Property Manager with excellent skills in customer service, telephone etiquette and issue response. Detailed knowledge of the Utah rental market for Multi-Family properties and top-notch financial management skills. Expert user of Yardi, Rent Cafe, and Yieldstar software.

Overview

19
19
years of professional experience

Work History

Assistant Manager

Cowboy Properties
11.2022 - Current
  • Increased tenant satisfaction by addressing concerns promptly and effectively resolving issues.
  • Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
  • Conducted comprehensive market research to maintain competitive pricing and ensure maximum profitability for property owners.
  • Organized and hosted community events, fostering a positive living environment for tenants.
  • Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of units.
  • Prepared detailed financial reports for property owners, ensuring transparency and accuracy in all transactions.
  • Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
  • Implemented innovative advertising campaigns to showcase available properties, attracting prospective tenants more efficiently than competitors'' methods.
  • Managed daily and weekly marketing and leasing plans.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Established key relationships with potential leasers and renters.
  • Explained terms of lease and amounts to be paid to tenants.
  • Created and submitted daily reports on leasing activities.
  • Worked with property managers to maintain market readiness and facilitate smooth transitions.
  • Developed and implemented tactical marketing plans.
  • Created, coordinated and engaged in marketing campaigns.
  • Collected and maintained careful records of rental payments and payment dates.
  • Streamlined office operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective marketing strategies and targeted promotions.
  • Provided exceptional support to management, assisting in daily operations and decision-making processes.
  • Implemented new policies and procedures to enhance the overall customer experience while adhering to company guidelines.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
  • Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.

Property Manager

AMC, LLC
01.2022 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Maintained sufficient number of units market-ready for lease.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Handled disciplinary actions, performance appraisals and terminations of company staff.
  • Developed, reviewed and submitted property operating and capital budgets.
  • Trained and motivated leasing staff during bi-monthly trainings.

Leasing Manager

Greystar Property Management
07.2019 - 09.2021
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Worked with property managers to maintain market readiness and facilitate smooth transitions.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Created and submitted daily reports on leasing activities.
  • Established key relationships with potential leasers and renters.
  • Trained leasing professionals on regulatory requirements, company policies and office procedures.
  • Developed and implemented tactical marketing plans.
  • Managed daily and weekly marketing and leasing plans.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Explained terms of lease and amounts to be paid to tenants.
  • Administered operations to handle needs of more than 350 tenants across 111 property units.
  • Collected, completed and processed lease applications.
  • Assessed property, compiled information and wrote reports regarding findings for submission to the property manager.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Compiled maintenance and repair requests for submission to construction department and reached out to local contractors for bid proposals.
  • Created, coordinated and engaged in marketing campaigns.

Property Manager

R&V Management
03.2013 - 06.2019
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Prepared specifications, solicited bids and approved subcontracts for building services.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained sufficient number of units market-ready for lease.
  • Boosted occupancy 5-7% by leveraging market knowledge and successful promotional strategies.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
  • Developed and executed plan to achieve and maintain 95% or better rate of occupancy.
  • Developed, reviewed and submitted property operating and capital budgets.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.

Leasing Consultant

Trilar Management Group
06.2005 - 02.2013
  • Verified tenant incomes and other information before accepting lease applications.
  • Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
  • Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
  • Greeted clients, showed apartments, and prepared leases.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Collected rent and tracked resident payments and information in computer system.
  • Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
  • Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Distributed and followed up on tenant renewal notices.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
  • Collected monthly rent payments and other fees, always properly recording and processing money.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Escalated major issues to property manager for immediate remediation.
  • Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
  • Held high approval rating and maintained customer loyalty with top-notch service.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Responded to requests and scheduled appointments for property showings.

Cashier

The Disney Store
06.2008 - 03.2010
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Completed inventory counts and ordered merchandise.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Set up new sales displays each week.

Education

Master Of Business - Digital Marketing

Southern New Hampshire University
Hooksett, NH
06.2022

Bachelor Of Arts - Anthropology

California State University San Bernardino
San Bernardino, CA
06.2011

Skills

  • Sales
  • Property Management
  • Budgeting
  • Scheduling
  • Sales Goals
  • Pricing Strategy
  • Appointment Setting
  • Prospecting Clients
  • Market Strategy
  • Product Knowledge
  • Lease oversight
  • Property tours and inspections
  • Fair housing policies
  • Business processes and procedures
  • Account management
  • Telephone and email etiquette
  • Leasing and sales
  • Relationship building and retention
  • Application verification
  • Team Building
  • Marketing and advertising
  • Administrative support

Timeline

Assistant Manager

Cowboy Properties
11.2022 - Current

Property Manager

AMC, LLC
01.2022 - Current

Leasing Manager

Greystar Property Management
07.2019 - 09.2021

Property Manager

R&V Management
03.2013 - 06.2019

Cashier

The Disney Store
06.2008 - 03.2010

Leasing Consultant

Trilar Management Group
06.2005 - 02.2013

Master Of Business - Digital Marketing

Southern New Hampshire University

Bachelor Of Arts - Anthropology

California State University San Bernardino

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Danica Langston