Danica Marmolejo
Greenville,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Supervisor/Sales Associate/Closing Supervisor
Pinkbox
01.2020 - Current
- Welcome customers as they arrive
- Operates computerized cash register to conduct sales transactions; handles cash, and make change as required
- Sells merchandise, advice customers on merchandise price
- Assists individual or all employees with any help or questions regarding the store
- Count ending daily reports such as merchandise sales, cash deposits and change
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines
- Maintained compliance with company policies, objectives, and communication goals
- Evaluated customer needs and feedback to drive product and service improvements.
- Collaborated with team members to develop best practices for consistent customer service delivery
- Handled customer inquiries and suggestions courteously and professionally
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Trained staff on operating procedures and company services
- Trained new employees on customer service, money handling and organizing strategies.
- Worked with cross-functional teams to facilitate swift resolution of escalated issues
Box Office/Runner/Server
Studio Movie Grill
09.2015 - 03.2020
- Managed window selling tickets and answering questions about schedule
- Respond to guests queries and complaints and quickly acting to resolve grievances
- Assist customer in taking orders and provide excellent service/ Suggest daily specials
- Deliver food items to tables in a professional and timely manner
- Attempt to up-sell food and beverage items
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Cultivated warm relationships with regular customers
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
Server/Host
Cheddar's
06.2015 - 09.2015
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Seated customers in timely manner by managing reservations and waitlists skillfully
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Learned and followed local alcohol laws to keep restaurants compliant with laws and regulations
- Provided exceptional service to large parties, coordinating with the team for smooth operations
- Printed dining checks with total due, collected payment and offered receipts to complete transactions
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business
- Restocked supplies during downtime to continue meeting customer demand for products and services
- Monitored seating area and checked restrooms regularly to keep spotless
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts
Customer Service Representative/Cash Office
Kohl's
03.2015 - 07.2015
- Operates computerized cash register to conduct sales transactions; handles cash, and make change as required
- Sells merchandise, advise customers on merchandise price, features, and or fees and services
- Assists individual and or institutional customers in the ordering and, as appropriate delivery of merchandis
- Prepares routine daily reports such as sales, accounts receivable/payable, orders, credit card receipts, and or bank deposits
- Met customer call guidelines for service levels, handle time and productivity
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Trained new employees on customer service, money handling and organizing strategies
- Worked with cross-functional teams to facilitate swift resolution of escalated issues
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Achieved or exceeded company-defined sales quotas
- Answered questions about store policies and addressed customer concerns
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked
- Researched and resolved account discrepancies
- Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs
- Improved customer satisfaction by efficiently processing cash transactions and providing prompt service
Customer Service Representative/Cashier/Floor Associate
Kohl's
04.2013 - 03.2015
- Operates computerized cash register to conduct sales transactions; handles cash, and make change as required
- Sells merchandise, advise customers on merchandise price, features, and or fees and services
- Assists individual and or institutional customers in the ordering and, as appropriate delivery of merchandise throughout the store
- Investigated and resolved accounting, service and delivery concerns
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques
- Collaborated with team members to develop best practices for consistent customer service delivery
- Handled customer inquiries and suggestions courteously and professionally
- Cross-trained and provided backup support for organizational leadership
- Managed customer service budgets for cost-effective staff and resource allocation
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services
- Stayed current on company offerings and industry trends
- Determined customer needs and interests to recommend [Product or Service] to customers
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
Education
High School Diploma, Diploma Program -
Sand Creek High School
Colorado Springs, CO05.2013
Skills
- Excellent with organizing and filing
- Great amount of customer service experience
- Transaction Processing
- Great with multitasking
- Waste Reduction
- Industrial hygiene
- Business Administration
- Staff Development
- Goal-Oriented
- Process Improvement
- Process Monitoring and Improvement
- Idea Development and Brainstorming
- Inventory Oversight
- Hospitality service expertise
- Order and Refund Processing
- Retail store support
- Call Documentation
- Staff Training
- Store maintenance
- Money handling abilities
Timeline
Supervisor/Sales Associate/Closing Supervisor
Pinkbox
01.2020 - Current
Box Office/Runner/Server
Studio Movie Grill
09.2015 - 03.2020
Server/Host
Cheddar's
06.2015 - 09.2015
Customer Service Representative/Cash Office
Kohl's
03.2015 - 07.2015
Customer Service Representative/Cashier/Floor Associate
Kohl's
04.2013 - 03.2015
High School Diploma, Diploma Program -
Sand Creek High School
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