DANICA MARQUEZ
Seattle,WA
Summary
Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Lead Support Engineer
Mindtree Limited
Bellevue, WA
12.2019 - Current
- Supported Microsoft U.S Government customers in 24x7x365 support model.
- Prepared Excel spreadsheets, reports, and PowerPoint decks weekly/monthly/quarterly for meetings between internal and external stakeholders.
- Created onboarding documentation and training videos for current and new team members.
- Led team providing telephone and online support to customers experiencing technical issues.
- Supervised, coached, and trained 18 team members, planned, and implemented daily/weekly schedules.
- Conducted one-on-one training for new hires on call handling and tool usage.
- Collaborated with engineering teams and specialized support teams to resolve complex technical issues.
- Identified and mitigated high severity cases while engaging engineering teams for collaboration.
Application Development Specialist
King County Housing Authority
Seattle, WA
07.2019 - 10.2019
- Provided daily application support implementation through managing system configuration, operations, incidents, and issue resolution.
- Assisted in developing, updating, and upgrading Enterprise Content Management (ECM) and Process Management Software Suite for Hyland OnBase internal users.
- Answered and triaged requests for assistance to provide top-notch support.
Network And Systems Administrator Intern
Center On Contemporary Art
Seattle, WA
04.2018 - 08.2018
- Provided technical and helpdesk support to all users within non-profit organization.
- Assisted and implemented database server migration through API, JavaScript, and PHP.
- Monitored and maintained organization’s website through Squarespace.
- Secured network and websites data using SSL certificates
- Managed and backed up user's front-end and back-end passwords, email and all other accounts.
Education
Bachelor of Science - Information Technology Project Management
Central Washington University
Ellensburg, WA 06.2022 - Current
Associate of Applied Science - Network Security Engineer
Highline College
Seattle, WA 09.2020 - 06.2022
Skills
Microsoft Excel
Timeline
Bachelor of Science - Information Technology Project Management
Central Washington University
06.2022 - Current
Associate of Applied Science - Network Security Engineer
Highline College
09.2020 - 06.2022
Lead Support Engineer
Mindtree Limited
12.2019 - Current
Application Development Specialist
King County Housing Authority
07.2019 - 10.2019
Network And Systems Administrator Intern
Center On Contemporary Art
04.2018 - 08.2018
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