Danica McClintock
Walnut Ridge,AR
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Seasonal Front Desk Clerk
Davidsonville Historic State Park
11.2023 - Current
- Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Kept accounts in balance and ran daily reports to verify totals.
Assistant Manager
The Busy Bean
11.2022 - 06.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Correctional Officer
Randolph County Sheriff's Office
04.2022 - 05.2023
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained approximately 20 inmates safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
CNA
Home Health Aid
12.2019 - 04.2022
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
Education
High School Diploma -
Pocahontas High School
Pocahontas, AR05.2019
Skills
- Hospitality Management
- Multi-Line Phone Systems
- Guest Relations
- Attractions and Amenities Knowledgeable
- Problem-Solving Skills
- Payment Processing
- Conflict Management
- Time Management
- Customer Service
- Listening Skills
- Microsoft Office
- Multitasking Abilities
Certification
CPR Certified
CNA Certified
References
References available upon request.
Timeline
Seasonal Front Desk Clerk
Davidsonville Historic State Park
11.2023 - Current
Assistant Manager
The Busy Bean
11.2022 - 06.2023
Correctional Officer
Randolph County Sheriff's Office
04.2022 - 05.2023
CNA
Home Health Aid
12.2019 - 04.2022
High School Diploma -
Pocahontas High School
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