Summary
Overview
Work History
Education
Skills
Timeline
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Danica McDaniels

Muskogee

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Server

Darbi's Cafe
Pinetop-Lakeside, AZ
04.2017 - 03.2022
  • Preformed effectively in high-pressured situations, handling the tasks of serving food, preparing alcohol beverages, bussing tables, fielding phone calls, processing takeout orders, operating cash register, and greeting customers concurrently.
  • Boosted team productivity through successful collaboration in high-pressure scenarios.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Led staff training sessions to educate new employees on menu knowledge and service protocols, ultimately elevating the teams overall performance.
  • Consistently achieved or surpassed performance goals in relation to sales targets, customer satisfaction, and order accuracy.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Enhanced customer loyalty rates by remembering and accommodating regular guests' preferences and greeting them by name, fostering a welcoming and personalized atmosphere.
  • Carried out full restaurant opening and closing duties as well as shift changes to ensure seamless operations and a team that was always prepared to meet customers' needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Oversaw the setup of banquet food stations and streamlined service across various dining areas.

Server

Cattlemen's Steakhouse And Lounge
Show Low, AZ
03.2016 - 04.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Efficiently provided food and beverages accompanied by meticulous attention to detail, ensuring customers' needs were promptly met.

Server Manager

Licanos Mexican Food and Steakhouse
Show Low, AZ
03.2012 - 06.2015
  • Instructed servers on proper order management, food quality standards, and techniques for establishing rapport with patrons.
  • Skillfully handled customer complaints with a positive approach while expressing gratitude through token gestures to foster customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Cultivated guest satisfaction and future return through consistent commitment to quality service.
  • Managed end-of-day tasks, such as counting the cash registers, processing server checkouts, and shutting down the restaurant.
  • Experience in executing and managing large banquet events and parties.

Customer Service Associate

Lowes Home Improvement Stores
Show Low, AZ
03.2008 - 03.2012
  • Assisted a high volume of customers daily with a positive attitude, making customer satisfaction a top priority.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Accumulated a wide range of skills by working across departments such as the front end, home decor, paint, outdoor lawn and garden, and facility service.
  • Demonstrated flexibility by assisting in other departments as needed, supporting overall store success.

Education

High School Diploma -

Show Low High School
Show Low, AZ
05-2007

Skills

  • Exceptional customer service
  • Hospitality service expertise
  • Problem solving, teamwork
  • Food sales and promotion
  • Reliability

Timeline

Server

Darbi's Cafe
04.2017 - 03.2022

Server

Cattlemen's Steakhouse And Lounge
03.2016 - 04.2017

Server Manager

Licanos Mexican Food and Steakhouse
03.2012 - 06.2015

Customer Service Associate

Lowes Home Improvement Stores
03.2008 - 03.2012

High School Diploma -

Show Low High School

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Danica McDaniels