Danica McDaniels
Muskogee ,OK
Summary
Skilled and detail-oriented cannabis processor seeking a budtending position. Possessing a strong understanding of different cannabis strains and their effects, as well as familiarity with consumption methods and product types. Strong understanding of working in controlled environments and following standard operating procedures (SOPs) and safety regulations. Committed to providing excellent customer service and helping patients feel empowered to make informed purchasing decisions.
Overview
17
17
years of professional experience
Work History
Processor
Honor Brands
04.2022 - Current
- Conducted research and product development for Honor Brands' 200mg THC/200mg CBD Full Spectrum Bath Bong (bath bomb).
- Production of topicals, edibles, kief, Infused/non-infused pre-rolls, Caviar.
- Experience in developing and maintaining strong client relationships.
- Handling, packaging, and labeling cannabis products.
- Strong attention to detail and ability to follow standard operating procedures.
- Experience in planning and managing production as well as inventory control.
- Familiarity with state regulations and compliance requirements.
Budtender
Exhale Brands
10.2021 - 03.2022
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Weighed, prepared and packaged different types of products.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Performed cash, card, and check transactions to complete customer purchases.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
Server
Darbi's Cafe
04.2016 - 10.2021
- Preformed effectively in high-pressured situations, handling tasks of serving food, preparing alcohol beverages, bussing tables, fielding phone calls, processing takeout orders, operating cash register (POS system), and greeting customers concurrently.
- Boosted team productivity through successful collaboration in high-pressure scenarios.
- Consistently achieved or surpassed performance goals in relation to sales targets, customer satisfaction, and order accuracy.
- Enhanced customer loyalty rates by remembering and accommodating regular guests' preferences and greeting them by name, fostering a welcoming and personalized atmosphere.
- Increased sales significantly by upselling higher-end products to customers.
Server
Cattlemen's Steakhouse And Lounge
03.2015 - 04.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Server Manager
Licanos Mexican Food and Steakhouse
03.2012 - 03.2015
- Instructed servers on proper order management, food quality standards, and techniques for establishing rapport with patrons.
- Skillfully handled customer complaints with a positive approach while expressing gratitude through token gestures to foster customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Cultivated guest satisfaction and future return through consistent commitment to quality service.
- Managed end-of-day tasks, such as counting the cash registers, processing server checkouts, and shutting down the restaurant.
Customer Service Associate
Lowes Home Improvement Stores
03.2008 - 03.2012
- Assisted a high volume of customers daily with a positive attitude, making customer satisfaction a top priority.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Accumulated a wide range of skills by working across departments such as the front end, home decor, paint, outdoor lawn and garden, and facility service.
- Demonstrated flexibility by assisting in other departments as needed, supporting overall store success.
Education
High School Diploma -
Show Low High School
Show Low, AZ05-2007
Skills
- Excellent customer service and interpersonal skills
- Knowledge of different cannabis strains and their effects
- Experience working with point-of-sale (POS) systems and handling transactions
- Familiarity with various consumption methods (eg smoking, vaping, edibles)
- Building rapport
Timeline
Processor
Honor Brands
04.2022 - Current
Budtender
Exhale Brands
10.2021 - 03.2022
Server
Darbi's Cafe
04.2016 - 10.2021
Server
Cattlemen's Steakhouse And Lounge
03.2015 - 04.2016
Server Manager
Licanos Mexican Food and Steakhouse
03.2012 - 03.2015
Customer Service Associate
Lowes Home Improvement Stores
03.2008 - 03.2012
High School Diploma -
Show Low High School
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