Summary
Overview
Work History
Education
Skills
Timeline
Generic

DANICA OVERCASH

Summary

Focused and dedicated insurance professional with 30 years of experience providing superior customer service. Talented in building and maintaining long-term relationships and aiding clients with coverage needs.

Overview

35
35
years of professional experience

Work History

Account Manager

Phoenix Insurance Group
Chester, NJ
11.2021 - Current
  • Managed client relationships to ensure satisfaction and retention.
  • Resolved client issues promptly to maintain strong partnerships.
  • Resolved customer complaints in a timely manner.
  • Provided training and guidance to new Account Managers.

Team Leader / Office Manager

State Farm Insurance
Mount Pocono / East Stroudsburg, PA
07.2018 - 11.2020
  • Analyzed customer needs while upselling products and services.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Managed startup of company client base during transition of ownership.
  • Member of the State Farm Agent Aspirant Program.

Member Protection Sales Associate

Frailey Insurance Agency
Stroudsburg, PA
03.2017 - 07.2018
  • Calculated customer premiums and established payment methods.
  • Trained new agents in sales and office duties
  • Developed marketing strategies for sales improvements
  • Submission of forms to underwriting and maintained a relationship with the underwriting team
  • Communicated with clients in professional and respectful manner.

Vice President /Senior Account Executive

Small & Son Insurance
Stroudsburg, PA
01.1991 - 03.2017
  • Develop marketing strategies for sales improvements.
  • Managed agency's payroll, accounts receivable and accounts payable.
  • Coordinated work across departments to keep teams on track with company goals.
  • Determined performance goals and offered tactics for achieving milestones.

Education

Lehigh Valley College
Allentown, PA

Skills

  • Applied & AMS systems expertise
  • Client account management
  • Product knowledge
  • Insurance sales techniques
  • Customer follow-up and retention
  • Client retention strategies

Timeline

Account Manager

Phoenix Insurance Group
11.2021 - Current

Team Leader / Office Manager

State Farm Insurance
07.2018 - 11.2020

Member Protection Sales Associate

Frailey Insurance Agency
03.2017 - 07.2018

Vice President /Senior Account Executive

Small & Son Insurance
01.1991 - 03.2017

Lehigh Valley College

Similar Profiles

CREATE PROFILE
DANICA OVERCASH
Want your own profile? Create for free at Resume-Now.com