DANICA PICARD
Plymouth
Summary
Developed strong communication and problem-solving abilities in a fast-paced service environment, consistently demonstrating professionalism under pressure. Proven track record of managing and resolving customer inquiries efficiently and effectively while fostering positive client relationships. Experienced in team coordination, conflict resolution, and process improvement with a focus on driving operational efficiency. Skilled at adapting quickly to new challenges, learning systems and procedures, and contributing to collaborative team success. Seeking to transition into a business management role where these transferable skills can be leveraged to enhance team performance, streamline operations, and elevate customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress
DeO's Pizzeria and Pub
04.2025 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Assisted in training new staff on menu knowledge and efficient service techniques.
- Managed multiple tables simultaneously, prioritizing tasks to enhance workflow efficiency.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Handled cash transactions accurately and processed payments using POS systems.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Barista
Scooter's Coffee
11.2024 - Current
- Delivered exceptional customer service in a high-volume café environment, ensuring customer satisfaction and repeat business.
- Implemented process improvements for drink preparation, reducing wait times during peak hours while maintaining quality.
- Ensured compliance with health and safety regulations, maintaining a clean and organized workspace at all times.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Promoted additional items with beverages, increasing store sales.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Helped management keep adequate supply on hand by notifying them of shortages.
- Used the POS system to accurately enter orders and process payments.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Trained and mentored new baristas on drink preparation techniques and customer engagement strategies.
Production Seasonal Help
Sargento
05.2025 - 08.2025
- Followed all OSHA and food safety guidelines
- Placed product on the production line for packaging
- Opened up product to be used for future orders on the production line
- Maintained clean and organized workspaces to comply with safety regulations.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Upheld cleanliness standards throughout the factory floor, ensuring a hygienic work environment conducive to productivity.
- Addressed potential safety hazards quickly, reducing the risk of accidents or injuries among staff members.
Customer Service
Kwik Trip
02.2023 - 04.2025
- Provided exceptional customer service, addressing customer concerns promptly and ensuring satisfaction.
- Provided excellent customer service, addressing concerns and resolving issues promptly.
- Achieved consistent customer service excellence, maintaining positive attitude under pressure.
- Greeted customers and provided outstanding customer service.
- Developed strong relationships with key retail partners, driving sales growth and brand loyalty.
- Operated cash register efficiently, processing transactions accurately and managing cash flow.
- Assisted customers with product selection, enhancing overall shopping experience.
Production Seasonal Help
Sargento
06.2024 - 08.2024
- Followed all OSHA and food safety guidelines
- Placed product on the production line for packaging
- Opened up product to be used for future orders on the production line
- Maintained clean and organized workspaces to comply with safety regulations.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Upheld cleanliness standards throughout the factory floor, ensuring a hygienic work environment conducive to productivity.
- Addressed potential safety hazards quickly, reducing the risk of accidents or injuries among staff members.
Restaurant Customer Service
Dairy Queen
06.2022 - 05.2023
- Provided customer service by taking orders, following food safety guidelines, making ice cream orders, and cashing out transactions
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Associate's Degree - Business Management
Moraine Park Technical College
Fond Du Lac, WI05-2027
High School Diploma -
Plymouth High School
Plymouth, WI06.2024
Skills
- Customer service
- Strong multitasking
- Team collaboration
- Cash handling
- Decision-making
- Complex Problem-solving
- Time management
- Retail marketing
- Strong work ethic
- Memory retention
- Strong organizational and time management skills
- Communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks at once
- Dependability
Certification
- ServSafe Certification
- National Certificate of Achievement from The National Restaurant Association Educational Foundation
Timeline
Production Seasonal Help
Sargento
05.2025 - 08.2025
Waitress
DeO's Pizzeria and Pub
04.2025 - Current
Barista
Scooter's Coffee
11.2024 - Current
Production Seasonal Help
Sargento
06.2024 - 08.2024
Customer Service
Kwik Trip
02.2023 - 04.2025
Restaurant Customer Service
Dairy Queen
06.2022 - 05.2023
Associate's Degree - Business Management
Moraine Park Technical College
High School Diploma -
Plymouth High School
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