Summary
Overview
Work History
Education
Skills
References
Extracurricular Activities
Timeline
Generic

Danica Seidita

Eastvale,CA

Summary

Over 14 years of supporting and managing fast-paced business operations. Advanced understanding of workplace needs with diligent attention to detail, record keeping, and personal task management. Highly-motivated with the desire to take on new challenges. Strong work ethic, adaptable, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Operations Administrator

Quick Fox, LLC.
Upland, CA
06.2016 - Current
  • Strategically manage daily operations of multiple departments including customer service, shipping, vendor relations, and accounts receivable
  • Identify and implement improved practices and policies to enhance team effectiveness, and increase department efficiency
  • Regularly assess and establish operational priorities applicable to all departments within the organization
  • Processed employee payroll information by collecting time and attendance records
  • Implemented multiple customer service management solutions to maintain accurate service requests and interaction records
  • Introduced new interdepartmental communication methods and standards, significantly increasing company synergy
  • Successfully negotiated contract terms with primary shipping carrier to 70% below consumer rates for worldwide shipping
  • Facilitated the company's expansion into new and alternate sales channel, increasing gross sales by 60% over two years.

Administrative Assistant / Customer Service Specialist

Open Umbrella, Inc.
City of Industry, CA
03.2012 - 06.2016
  • Managed service contracts from outside vendors for insurance, shipping, and product suppliers
  • Provided customers with assistance regarding placing an order, tracking, and post-delivery questions and concerns
  • Processed employee payroll information by collecting time and attendance records
  • Assisted accounting department with employee payroll, reimbursements, and customer payment processing and refunds
  • Successfully managed the Amazon Marketplace expansion project, resulting in a company growth of 40%
  • Applied new customer handling techniques to improve overall customer satisfaction.

Education

General Education Courses -

Everest College
08.2010

Advanced Accounting Clerk Certificate -

La Puente Valley R.O.P.
06.2009

High School Diploma -

Los Altos High School
06.2009

Skills

  • Microsoft Word
  • Excel
  • Project management
  • Interpersonal skills
  • Verbal and written communication
  • Attention to detail
  • Record keeping
  • Task management and delegation
  • Problem solving
  • Creative thinking
  • Employee Development
  • Customer Relationship Management
  • Staff Supervision
  • Scheduling Coordination

References

REFERENCES AVAILABLE UPON REQUEST

Extracurricular Activities

  • American Heart Association First Aid, CPR, AED Certified, 10/01/22
  • Current Scouts BSA Unit Treasurer, 06/01/23 - Current. Monitor, record and manage the organization's income and expenditures, and maintain historical financial records. Lead budget planning committees, analyze and tune existing budgets, and ensure program budgets are adhered to.
  • Scouts BSA Cub Scout Den Leader, 06/01/22 - Current. Plan and conduct program activities to teach team building, personal management and various life skills. Work directly with youth and parents to facilitate program activities.
  • Scouts BSA Troop Advancement Chair, 02/01/22 - Current. Monitor the advancement of youth members in the scouting unit. Provide guidance, and encouragement to youth members regarding their progress in the Scouting program.
  • Wood Badge - Advanced national leadership training course focusing on modern leadership skills, leading with a vision, communications, conflict management, project planning and execution, active learning, and team development.

Timeline

Operations Administrator

Quick Fox, LLC.
06.2016 - Current

Administrative Assistant / Customer Service Specialist

Open Umbrella, Inc.
03.2012 - 06.2016

General Education Courses -

Everest College

Advanced Accounting Clerk Certificate -

La Puente Valley R.O.P.

High School Diploma -

Los Altos High School

Danica Seidita