Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Affiliations
Work Preference
Software
Languages
Interests
Timeline
Hi, I’m

Danica Sleet

Danica Sleet

Summary

Experienced and driven professional with a proven track record in problem-solving, communication, and time management. Adaptable and quick to learn, committed to driving team success and fostering organizational growth. Dedicated and enthusiastic, with a focus on making a positive impact and contributing to the overall success of the company.

Overview

16
years of professional experience
1
Certification

Work History

Cramer Chiropractic

Chiropractic Assistant
03.2024 - 02.2025

Job overview

  • Built strong rapport with patients, fostering trust and long-term relationships while providing exceptional customer service.
  • Managed appointment scheduling, phone inquiries, and front-desk operations to ensure a smooth and welcoming office environment.
  • Handled billing processes accurately, ensuring timely payments from patients and insurance providers while maintaining compliance with HIPAA regulations.
  • Prepared examination rooms with necessary equipment and educated patients on chiropractic care benefits, contributing to increased referrals and client acquisition.

Independent Contractor - Self Employed

House Cleaner
03.2017 - 01.2025

Job overview

  • Performed deep cleaning of residential properties, vacation rental homes, office buildings, and apartment facility rooms, ensuring high standards of sanitation and organization while efficiently managing time and workload.
  • Provided exceptional customer service by addressing client concerns, accommodating special requests, and fostering positive relationships through reliable service.
  • Followed strict safety protocols when handling cleaning chemicals and equipment, working independently with minimal supervision to deliver top-quality results.
  • Managed monthly client billing and payment processing, ensuring accurate invoices and timely collections to maintain smooth financial operations.

Deluxe Corporation

Inbound Sales Call Representative
09.2016 - 03.2017

Job overview

  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining professionalism in all interactions.
  • Utilized strong product knowledge and CRM software to accurately document interactions, update accounts, and provide tailored recommendations.
  • Effectively managed irate customers using active listening and de-escalation techniques to ensure positive resolutions.
  • Consistently met or exceeded performance metrics, including call quality, schedule adherence, and customer satisfaction ratings.

Renew Carpet & Upholstery Cleaning Services, LLC

Office Manager
05.2011 - 09.2016

Job overview

  • Managed daily office operations, including scheduling appointments, handling correspondence, and coordinating meetings.
  • Processed payments, tracked profit and loss in QuickBooks, and prepared financial reports to support budgeting and cost-saving efforts.
  • Developed efficient filing systems to improve document organization and retrieval, ensuring smooth office workflow.
  • Served as the main point of contact for building maintenance, coordinating repairs and addressing facility-related issues promptly.

Compass Group USA, Eurest Division

Catering and Coffee Shop Manager
02.2009 - 05.2011

Job overview

  • Planned and executed high-profile corporate catering events, managing logistics, menu selection, and on-site operations for seamless service.
  • Led and trained a team of event staff, ensuring exceptional customer service while collaborating with clients to customize menus and event details.
  • Managed vendor relationships, negotiated contracts, and implemented cost-saving inventory strategies to optimize profitability and minimize waste.
  • Ensured compliance with health and safety regulations while overseeing budgets, expense tracking, and overall event execution.

Education

American School
Lansing, IL

High School Diploma
04-1998

University Overview

Skills

  • Client Support Expertise
  • Office Operations Coordination
  • QuickBooks Proficiency
  • Event Logistics Management
  • Appointment Coordination
  • Task Prioritization
  • Effective Communication Skills
  • Conflict Resolution Expertise
  • Expense Management
  • Team Leadership
  • Efficient Filing Systems
  • Self-Motivated Work Ethic

Certification

Driver's License - Class C, 09/01/16, 09/30/26, Basic drivers license which permits the operation of any two-axle vehicle.

Accomplishments

Accomplishments
  • Supervised team of 10 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Cleaned an average of 3 homes per day.
Availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

Affiliations
  • Dora Elling
  • Dee Chavez
  • Scott Cramer

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balancePaid time offWork from home optionPaid sick leaveCareer advancement

Software

QuickBooks

Microsoft Excel

Microsoft Word

Microsoft Outlook

CMR Software

POS Systems

Social Media Management

AI Software

Languages

English
Native or Bilingual

Interests

Hiking

Snowboarding

Paddleboarding

Camping

Traveling

Performing Arts

Museums

Timeline

Chiropractic Assistant
Cramer Chiropractic
03.2024 - 02.2025
House Cleaner
Independent Contractor - Self Employed
03.2017 - 01.2025
Inbound Sales Call Representative
Deluxe Corporation
09.2016 - 03.2017
Office Manager
Renew Carpet & Upholstery Cleaning Services, LLC
05.2011 - 09.2016
Catering and Coffee Shop Manager
Compass Group USA, Eurest Division
02.2009 - 05.2011
American School
High School Diploma

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Danica Sleet