- Music
- Literature
- Track and Field
- Creative Writing
- Fashion and Style
- Volunteering with youth sports programs as a sports official
Danica Wiegel
Summary
Dynamic customer service professional with a proven track record at Nick's Pizza & Pub, excelling in problem resolution and client relations. Skilled in active listening and critical thinking, I implemented feedback mechanisms that enhanced customer satisfaction. Recognized for maintaining professionalism under pressure and training staff to uphold service excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
UW-Stout
08.2025 - Current
- Collaborated with team members to improve response times and service quality.
- Implemented feedback mechanisms for continuous improvement of customer satisfaction initiatives.
- Analyzed customer feedback data to identify trends and recommend solutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Host
Nick's Pizza & Pub
07.2023 - Current
- Welcomed and seated guests promptly, ensuring positive first impressions.
- Managed reservation system, optimizing seating efficiency and guest flow.
- Coordinated with kitchen staff to ensure timely food delivery for guests.
- Provided menu information and recommendations to enhance guest experience.
- Trained new hosts on best practices for guest engagement and service standards.
- Collaborated with management to implement improvements in hosting procedures and protocols.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Experience conducting interviews and accessing candidate qualifications for various roles.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Managed team of minimum three hosts during peak hours
- Delegated tasks clearly and effectively to create productive flow within the workplace.
Education
BBA - Business Administration/ Supply Chain Management
University of Wisconsin, Stout
Menomonie, WI05-2029
High School Diploma -
Burlington Central High School
Burlington05-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Payment processing
- Client relations
- Professional telephone demeanor
- Prioritization
- Staff training
- De-escalation techniques
Accomplishments
- 3x Burlington Central High School Short Story Winner
- 2x State Qualifier
- 2x School Record Holder
- State Medalist
Certification
Food Handlers
Basset
Interests
Timeline
Customer Service Representative
UW-Stout
08.2025 - Current
Host
Nick's Pizza & Pub
07.2023 - Current
BBA - Business Administration/ Supply Chain Management
University of Wisconsin, Stout
High School Diploma -
Burlington Central High School
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