Danica Zeng
Los Angeles,United States
Summary
Highly experienced Customs Brokerage Specialist with a robust background in ocean freight and global supply chain logistics. Demonstrated expertise in ensuring the accuracy of logistics transactions and compliance. Achieved a Bachelor's degree in Business Administration from the University of California, Riverside, in an accelerated three-year time frame. Successfully passed the U.S. Customs and Border Protection Customs Broker Exam within one year of professional experience. Proficient in utilizing customs compliance clearance software, Microsoft Office, and various technical media applications, with over three years of hands-on experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customs Clearance Clerk
Pegasus Shipping Inc
Glendale
07.2022 - Current
- Strategy Development: Designed and executed comprehensive strategies for managing international shipping, U.S. customs, and logistics operations.
- Customer and Carrier Communication: Maintained effective daily communication with customers and carriers via email, ensuring seamless operations and customer satisfaction.
- Regulatory Compliance: Analyzed and interpreted the ABI system and U.S. customs regulations, ensuring full compliance with all relevant policies and procedures.
- Import Clearance Expertise: Developed a thorough understanding of import clearance processes, including ISF (Importer Security Filing), HTS classification, FDA procedures, FDA exams, and terminal checks.
- Customs Exam Management: Efficiently handled a diverse range of products subjected to customs Exam Holds at key ports such as Los Angeles, Houston, Baltimore, and New York.
- Cargo Coordination: Oversaw daily clearance processes, coordinating effectively with ocean and air cargo operations to ensure timely delivery.
- Documentation Management: Conducted entry clearance using Bills of Lading, invoices, packing lists, and other essential documentation from international customers, ensuring accuracy and compliance.
Sale Associate
T-Mobile
Rosemead
11.2021 - 06.2022
- Customer Support: Assisted customers in resolving issues and utilized store systems to locate merchandise across different sites.
- Sales Enhancement: Increased sales by providing expert advice on purchases and promoting additional products to meet customer needs.
- Technical Problem-Solving: Addressed customer technical challenges by recommending appropriate products and services.
- Up-Selling Strategies: Implemented effective up-selling strategies, such as suggesting accessories and complementary products, to enhance revenue.
Education
Bachelor of Science - Information System
University of California, Riverside
06.2022
Skills
- Customs Compliance
- Effective Time Management
- Ability to Learn Quickly
- Microsoft Office
- Database entry
- Coordinating logistics
- Document Preparation
- Analytical Thinking
Details
Los Angeles, 6265606218, danicazeng2001@gmail.com
Licensescertificates
- Customs Broker (Passed Exam, Waiting Application Process), U.S. Customs and Border Protection, 02/01/24, Present
- Supply Chain Management Operations, Rutgers the State University of New Jersey, 04/01/24
- Digital Marketing & E-commerce Professional Certificate, Google, 04/01/24
- Human Resources Consultant, IAP Career College, 04/01/23
- BLS Providers (CPR and AED), American Heart Association, 10/01/22, 10/01/26
Languages
Chinese
Languages
Chinese (Mandarin)
Professional
Chinese (Cantonese)
Professional
Certification
- Human Resources Consultant: IAP Career College
- Customs Broker (Passed Exam, Waiting Application Process): U.S. Customs and Border Protection
- BLS Providers (CPR and AED): American Heart Association
- Digital Marketing & E-commerce Professional Certificate: Coursera Online Course
Timeline
Customs Clearance Clerk
Pegasus Shipping Inc
07.2022 - Current
Sale Associate
T-Mobile
11.2021 - 06.2022
Bachelor of Science - Information System
University of California, Riverside