Danicberto Perez
Vista,CA
Summary
Experienced bilingual (spanish/english) Service Manager offering 14 years of experience in Property Management industry. Managing Garden Communities and podium properties ranging from 234 units to 451. Proficient in business practices, standards of operation and customer needs. Able to set and maintain high expectations for all team members, optimization and business profitability on continuous basis. Highly effective at leading by example and enabling employees to achieve personal and professional goals and always being a team player.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Service Supervisor
HG Fenton
San Diego, CA
02.2020 - Current
- Established and oversee department budgets for expenditures, materials and labor.
- Improved customer satisfaction rates by listening to complaints and finding appropriate ways to solve problems.
- Resolved order discrepancies through to keep inventory properly stocked and alleviate possible backordered items.
- Developed and monitored budgets for service department and informed dealership management of variances.
- Model expected customer service standards to promote customer satisfaction, loyalty and retention.
- Defined department objectives and monitored performance.
- Effectively communicated and analyzed issues with customers to provide satisfactory solutions.
- Oversaw service department budget and informed management of discrepancies.
- Scheduling make ready and complete within 7 days turn time.
- Complete MSRs within 48hr
- On Call
- Bid out projects
- VP walks
- Improved customer satisfaction rates by listening to complaints and finding appropriate ways to solve problems.
- Created agendas and communication materials for team meetings.
Service Manager
The Irvine Company
San Diego, CA
07.2006 - 12.2019
- Developed and monitored budgets for service department and informed dealership management of variances.
- Defined department objectives and monitored performance.
- Effectively communicated and analyzed issues with customers to provide satisfactory solutions.
- Enforced adherence to customer service standards to foster satisfaction and retention.
- Oversaw service department budget and informed management of discrepancies.
- Hired, trained, developed and monitored performance of service department staff.
- Addressed areas that needed improvement and observed team's performance.
- Established and oversaw department budgets for expenditures, materials and labor.
- Resolved customers issues by providing timely and effective solutions.
- Recruited, hired and mentored service department personnel.
- Created employee work schedules to keep all shifts properly staffed.
- Monitored employee performance through effective data analysis of efficiency and key metrics.
- Provided exceptional customer service and handled all inquiries and complaints.
- Supervised team of 4 employees and delegated duties and responsibilities to each member.
- Identified operating issues with service rigs and troubleshoot problems to identify root causes, resolve faults and return full functionality.
- Utilized effective communication skills to deliver instructions to crews and build collaborative groups focused on accomplishing goals on tight schedules.
- Tackled additional shifts to meet challenging project demands and customer schedule requirements.
- Created agendas and communication materials for team meetings.
- Performed site evaluations, customer surveys and team audits.
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
- Aided onboarding team members with one-on-one training sessions.
- Forecasted goals and objectives for department and monitored employees' task progression for adherence to deadlines.
- Scheduling make ready and complete within 5 days turn time.
- Complete MSRs within 24hr
- Assist On Call Rotation
- Cap ex walks with vendor to bid out projects
- VP walks
- Customer service ambassador
- Recognized by management for providing exceptional customer service.
- New Construction walks.
- Warranty tracker
- Vendor management.
- Mold Remediation
Education
High School Diploma -
Vista High School
Vista, CA07.2002
Skills
- Safety oriented
- Staff management
- Customer service
- Financial variance reporting
- Coaching and mentorship
- Team management
- Project scheduling
- Cap Ex
- Time management
- Employee performance evaluation
- Move outs
- Make ready scheduling
- Re investment
- Remediations
- New Contruction
- Corrigo
- SAP
- On Site
- Google mail, sheets, drive, calendar, hangouts, docs,
- Microsoft word, excel, Teams, Outlook, One Note
- Keri software
- HID software
- Electrical
- HVAC Certified
- CPO Certified
- Hydronic
- Boilers Repairs
- Water heater repairs and replacement
- Appliances repairs
- Pluming repairs
- Drywall repairs
- Paint
- Flooring
- Gate operators repairs
- Sump pumps
- New Hires
- Warranty Tracking
- Happy Co
- Yardi
- Handy Track
- Preventative Maintenance
Certification
HVAC Certified.
CPO Certified.
References
Upon Request.
Timeline
Service Supervisor
HG Fenton
02.2020 - Current
Service Manager
The Irvine Company
07.2006 - 12.2019
High School Diploma -
Vista High School
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