Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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DANICIA ALBERT

Show Low,USA

Summary

Qualified Back Office Medical Assistant with proven background in managing clinical tasks and patient care. Demonstrated ability to enhance operational efficiencies and support medical teams in delivering quality healthcare. Skilled in patient communication and medical record management.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Lead Medical Assistant

Arizona Dermatology
04.2018 - Current
  • Triaged incoming calls for providers to determine callers' needs for immediate appointments or scheduled visits.
  • Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
  • Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
  • Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
  • Assisted physicians and nurses with clinical procedures following safe practices.
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.
  • Taught patients about medications, procedures, and care plan instructions.
  • Documented patient information in EMR and prepared paperwork for medical staff.
  • Assisted in various medical procedures such as Excisions, MOHS, wound care, and biopsies for efficient patient care delivery.
  • Improved patient outcomes by closely monitoring vital signs, accurately documenting findings, and promptly reporting any abnormalities to supervising clinicians.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
  • Coordinated referrals to specialists and provided comprehensive support throughout the entire referral process for seamless patient care transitions.
  • Streamlined patient flow by coordinating with physicians, nurses, and other healthcare professionals to effectively manage schedules and resources.
  • Maintained a clean and safe clinical environment, adhering to strict infection control standards for the well-being of patients and staff.
  • Provided compassionate care for patients of all ages with diverse medical conditions by assisting in examinations, treatments, and follow-up appointments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Enhanced patient care by efficiently managing administrative tasks such as appointment scheduling and medical record management.
  • Prepared and administered medications to alleviate patient symptoms.
  • Audited samples and refrigerated medications to verify freshness and remove any expired packages.
  • Implemented effective inventory management strategies to ensure consistent availability of essential medical supplies for daily clinic operations.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depletion.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Assisted physicians with minor surgeries, including preparing the operating room and sterilizing instruments.
  • Obtained and documented patient medical history, vital signs, and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.

Medical Assistant (MA)

Hamblin Dermatology
10.2015 - 03.2018
  • Record patients’ medical history, vital statistics, or information such as test results in medical records
  • Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
  • Interview patients to obtain medical information and measure their vital signs, weight, and height
  • Show patients to examination rooms and prepare them for the physician
  • Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing
  • Explain treatment procedures, medications, diets, or physicians’ instructions to patients
  • Clean and sterilize instruments and dispose of contaminated supplies
  • Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures
  • Set up medical laboratory equipment
  • Change dressings on wounds
  • Documenting/Recording Information
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Interacting With Computers
  • Organizing, Planning, and Prioritizing Work
  • Training and Teaching Others
  • Thinking Creatively
  • Experience with: Autoclaves, Electrocautery equipment, Electronic medical record EMR software, Intradermal needles, Intramuscular needles, Mayo stands, Microscope slides, Personal computers, Scanners, Single draw needles, Subcutaneous hypodermic needles, Suture removers, Syringe needles, Syringes, Tablet computers

Medical Assistant (MA)

Valley View Surgical
05.2011 - 07.2015
  • Record patients’ medical history, vital statistics, or information such as test results in medical records
  • Interview patients to obtain medical information and measure their vital signs, weight, and height
  • Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
  • Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms
  • Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures
  • Assisting and Caring for Others
  • Documenting/Recording Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Making Decisions and Solving Problems
  • Analyzing Data or Information

Client Service Representative

H&R Block
01.2009 - 04.2015
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Check to ensure that appropriate changes were made to resolve customers’ problems
  • Determine charges for services requested, collect deposits or payments, or arrange for billing
  • Getting Information
  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Performing Administrative Activities
  • Experience with: Cash registers, Customer account management software, Desktop computers, Email software, Microsoft Windows, Microsoft Word, Multi-line telephone systems

Medical Support Assistant

Whiteriver Indian Health Service
02.2006 - 04.2008
  • Perform general office duties, such as answering telephones, filing, faxing, and printing
  • Facility courier of medical records (retrieving and delivering medical charts to departments)
  • Greet and log in patients arriving at the office or clinic
  • Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
  • Organized patient records to research records, extract medical information, and review medical records for completeness and accuracy.
  • Performed medical records management, including filing, organizing, and scanning documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Maintained patient confidence by keeping patient records information confidential.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Supported medical staff by providing organized and accurate medical records.
  • Responded to patient inquiries to provide information and details of medical records.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
  • Maintained patient records in compliance with security regulations.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Performed regular audits of stored medical records to verify accuracy, completeness, and adherence to documentation requirements.
  • Supported clinical decision-making by promptly delivering requested medical records to healthcare providers.
  • Updated patient records with new information to keep data current and accurate.
  • Ensured timely destruction of outdated records, maintaining compliance with retention policies.
  • Identified and rectified discrepancies in patient records, maintaining high levels of accuracy.
  • Managed record retention schedules, ensuring legal compliance and efficient use of storage space.
  • Converted paper records to digital format, contributing to more efficient retrieval system.
  • Tracked and monitored requests for medical records release.

Education

Vocational Certificate or Credential - Allied Health and Medical Assisting Services

Remington College
Tempe, AZ
10.2005

Some College - Health Services/Allied Health/Health Sciences, General

Kaplan University
Fort Lauderdale, FL
04.2015

Skills

  • Maintain accurate and timely patient records
  • Effectively work with physician, staff, patient and family members in a professional manner; while maintaining confidentiality in accordance to HIPPA regulations
  • Computer literate using electronic medical record software, medical and electronic mail software
  • Familiar with general anatomy and medical terminology
  • Familiar with ICD-9 & CPT Codes
  • Familiar with Insurance verification & Authorizations
  • Adept communicator, interact effectively with doctors, patients, family members and the general public
  • HIPAA compliance
  • Clinical leadership
  • Insurance verification and billing
  • Scheduling and appointment management
  • Patient education and counseling
  • Professionalism and ethics
  • Critical thinking
  • Patient care coordination
  • Conflict resolution techniques
  • Inventory and supply management
  • Treatment monitoring
  • Medical terminology proficiency
  • Medical terminology knowledge
  • EMR / EHR
  • Procedure assistance
  • Data entry
  • Compassionate
  • Professional bedside manner
  • Maintaining confidentiality
  • Laboratory maintenance
  • Sterile technique
  • Simple dressings
  • First aid
  • Reliable team player
  • Direct patient care
  • Clinical documentation
  • Adaptable
  • Patient triage
  • Valid AZ driver's license
  • Suture removal
  • Insurance authorizations

Accomplishments

  • Recognized for going above and beyond the call of duty.
  • Recognized for outstanding dedication to patient care.
  • Trained in Superficial Radiation Therapy

Certification

  • Certified Mohs Technician - October 2015
  • Certified Histology Technician for Skin cancer. Embedding, cutting and preparing skin tissue utilizing a Cryostat and following lab protocols in order to process and prepare for evaluation by physician.
  • Certified Dermatology Technician - October 2015
  • Experience with Dermatology terminology and treatments concerning skin, hair, and nails- October 2015

Timeline

Lead Medical Assistant

Arizona Dermatology
04.2018 - Current

Medical Assistant (MA)

Hamblin Dermatology
10.2015 - 03.2018

Medical Assistant (MA)

Valley View Surgical
05.2011 - 07.2015

Client Service Representative

H&R Block
01.2009 - 04.2015

Medical Support Assistant

Whiteriver Indian Health Service
02.2006 - 04.2008

Some College - Health Services/Allied Health/Health Sciences, General

Kaplan University

Vocational Certificate or Credential - Allied Health and Medical Assisting Services

Remington College

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DANICIA ALBERT