Dani Coppola
Springfield,MO
Overview
19
19
years of professional experience
1
1
Certification
Summary
Knowledgeable Business Analyst experienced with leveraging data analysis to inform business decisions and optimize processes. Utilizes critical thinking to identify inefficiencies and recommend practical solutions. Track record of collaborating with cross-functional teams to achieve project goals and enhance operational performance. Skilled in Microsoft Office Suite and Agile methodologies, adept at transforming challenges into innovative solutions.
Skills
- Data analysis
- Microsoft Office Suite
- Project management
- Business process improvement
- Forecasting and planning
- Strategic thinking
- Stakeholder engagement
- Agile methodologies
Certification
- Data Science with SQL and Tableau Certificate, currently in process (expected completion JUN 2025)
- Agile Scrum Master (ASM(R)) Certificate, NOV 2024
Work History
Business Analyst (Corporate Title of Associate)
Chase Bank
03.2014 - Current
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
Restaurant Manager
Steak N Shake
08.2006 - 03.2014
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Maintained a clean and efficient work area, ensuring adherence to health and safety regulations.
- Spearheaded new product implementation, quarterly.
Education
Associate of Arts - General Studies
Ozarks Technical Community College
Springfield, MO05-2010
Associate of Applied Science - Graphic Design
Ozarks Technical Community College
Springfield, MO05-2010
Associate of Applied Science - Printing Technology
Ozarks Technical Community College
Springfield, MO05-2010
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